General Manager

Crestline Hotels & Resorts; Orlando (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health and Welfare plans

Competitive Paid Time Off

401k Savings Plan with Company Match

Educational Assistance

Travel Discounts

Job summary

A prominent hospitality company in Orlando, Florida is seeking a General Manager to lead its operations and enhance customer satisfaction. The ideal candidate should have over 5 years of experience in a similar environment and possess strong leadership and strategic planning skills. This full-time role includes various benefits and competitive pay, ensuring that both staff and guests thrive.

Qualifications

• Experience in a busy full-service or conference center hotel.
• Ability to communicate effectively via email.
• Proficiency in manipulating and deciphering information from databases.
• Premium brand experience in Hilton, Hyatt, Marriott or IHG preferred

Responsibilities

• Provide leadership and customer service initiatives.
• Grow market share and interact with hotel ownership.
• Optimize staff performance and develop training plans.
• Collaborate with Sales staff including onsite and regional/corporate leadership to drive growth

Skills

Leadership

Customer service

Strategic planning

Staff optimization

Market analysis

Education

5+ years of General Manager experience

Tools

Hotel information systems

Spreadsheet software

Job description

Join to apply for the General Manager role at Crestline Hotels & Resorts.

Embassy Suites by Hilton Orlando International Drive ICON Park offers sophisticated all-suite accommodations steps from ICON Park and minutes from the region’s top attractions, including Universal Studios Florida and SeaWorld Orlando. With complimentary made-to-order breakfast, a nightly reception, indoor/outdoor pool, and free WiFi, it delivers a seamless mix of comfort and convenience for guests wanting both leisure and business amenities.

Overview

Crestline Hotels & Resorts is currently hiring for a General Manager. The ultimate mission of this role will be to provide guidance to one of Crestline’s multi-million dollar business units by providing strong leadership and unparalleled customer service initiatives. A strong predictor of success for the General Manager will be the ability to:

• Balance strategic planning with hands‑on execution out on the floor in a fast‑paced environment
• Develop cohesion with associates and maximize each one’s potential
• Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
• Successfully interact with Hotel Ownership, all key leaders and staff across the hotel, as well as key corporate staff

Key Duties & Responsibilities

• Strong focus and adherence to three of Crestline’s key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction – your ability to influence and increase these upon starting is key
• Staff Optimization – develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
• Develop and get to know key players including Hotel Ownership and Field/Corporate Staff within the first 30 days
• Develop a positive relationship with all Sales staff including onsite Sales as well as the Regional Director of Sales and Corporate Sales & Marketing Leadership

Education And Experience

• Previous 5+ years of General Manager experience within a busy Full Service or Conference Center Hotel required
• Computer and Office skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
• Experience with hotel information systems and accounting systems pertinent to the brand
• Premium brand experience highly preferred (Hilton, Hyatt, Marriott or IHG)

Crestrline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! *Benefits may vary depending on location. *No application deadline. All positions posted on an on-going basis until filled*

Please note: submissions from external recruiting agencies will not be considered.

Referrals increase your chances of interviewing at Crestline Hotels & Resorts by 2x.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Hospitality