General Manager — High-Volume Steakhouse Leader

Harper Associates Llc; Ann Arbor (MI); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical & dental

Paid time off

Bonus eligible

Job summary

Harper Associates Llc in Ann Arbor, MI seeks an experienced General Manager to lead a high-volume, full-service casual dining steakhouse. You will oversee daily operations, guest satisfaction, team leadership, and profitability, while driving sales through superior hospitality and community engagement.

The role requires 5+ years in progressive restaurant management, strong P&L knowledge, and ability to manage labor costs.

Qualifications

• 5+ years of progressive restaurant management experience in full-service casual dining, upscale or steakhouse operations.
• Previous General Manager or senior restaurant management experience preferred.
• Proven experience managing a high-volume restaurant.
• Strong understanding of restaurant P&L statements and financial controls.
• Demonstrated success managing labor and food costs.
• Experience hiring, training, and developing management teams.
• Strong knowledge of food safety, sanitation, and liquor regulations.
• Excellent guest service and conflict-resolution skills.

Responsibilities

• Lead and manage all aspects of daily restaurant operations.
• Recruit, train, coach, develop, and retain a high-performing management and hourly team.
• Establish a culture of hospitality, accountability, teamwork, and professionalism.
• Ensure high standards of food quality, service, cleanliness, and guest satisfaction.
• Drive sales through hospitality, local marketing, community involvement, and repeat business.
• Manage financial performance including sales, labor, food/beverage costs, and profitability.
• Develop and manage weekly schedules to optimize staffing and costs.
• Maintain compliance with health, safety, sanitation, liquor, and company regulations.
• Monitor inventory, purchasing, receiving, waste, and cost controls.
• Collaborate with culinary leadership to maintain quality and kitchen efficiency.
• Analyze operating results and implement improvement plans.
• Handle guest concerns professionally and perform service recovery.
• Conduct regular management meetings and communicate goals and performance.
• Build relationships with vendors and community partners.
• Maintain strong presence on the restaurant floor during peak periods.
• Prepare for lunch, dinner, weekends, holidays, and events.
• Develop future leaders and succession plans; support events and catering.

Skills

5+ years restaurant management

General Manager experience

High-volume operation

P&L and financial controls

Labor and cost management

Hiring/training management teams

Food safety and sanitation knowledge

Guest service excellence

Flexible schedule

Leadership and organizational skills

Job description

Harper Associates Llc in Ann Arbor, MI seeks an experienced General Manager to lead a high-volume, full-service casual dining steakhouse. You will oversee daily operations, guest satisfaction, team leadership, and profitability, while driving sales through superior hospitality and community engagement.

The role requires 5+ years in progressive restaurant management, strong P&L knowledge, and ability to manage labor costs.