General Manager - High-Growth Home Improvement Branch

West Shore Home; Akron (OH); On-site; USD 270,000 - 330,000; Full time

Benefits offered by this job

Paid training and unlimited growth

Comprehensive Health Insurance options

401(k) with company match

HSA with company match

Paid holidays and PTO

Employee Discount Program

Job summary

West Shore Home is seeking a General Manager for the Richfield, OH area to drive branch performance, sales and installation operations. The role focuses on strategic leadership, financial management, customer experience, and regulatory compliance to meet monthly, quarterly, and annual targets.

The GM will lead a high-performing team, optimize processes, and ensure safety and quality while aligning with corporate objectives.

Qualifications

• Minimum Requirements: Industry knowledge and proven track record in Construction/Home Improvement; ability to analyze multiple data points to devise strategies; relentless focus on customer service; strong leadership with team engagement; valid smartphone for two-factor authentication; valid driver’s license with clean record.

Responsibilities

• Develop and execute the branch business plan aligned with company objectives.
• Analyze market, customer, and competitive trends to identify growth opportunities.
• Develop training, hiring, induction, and retention strategies to maintain required capacity.
• Monitor headcount, backlog, conversion, and other key branch metrics.
• Own branch P&L, revenue, profitability, gross margin, and operating expenses.
• Set and achieve quarterly net sales targets; Lead sales systems and performance to drive branch growth.
• Optimize inventory, resources, fleet, facilities, and operational processes.
• Monitor KPIs, quality, productivity, and customer service.
• Champion a 5-star customer experience across all branch operations.
• Ensure compliance with company policies, regulations, permitting, DOT, HR, and safety standards.

Job description

West Shore Home is seeking a General Manager for the Richfield, OH area to drive branch performance, sales and installation operations. The role focuses on strategic leadership, financial management, customer experience, and regulatory compliance to meet monthly, quarterly, and annual targets.

The GM will lead a high-performing team, optimize processes, and ensure safety and quality while aligning with corporate objectives.