General Manager - Hampton Inn & Suites Crabtree

Hampton-By-Hilton; Markwood (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Winwood Hospitality Group is seeking a hands-on General Manager to lead one of our Hilton-brand hotels. The role oversees all property operations, drives profitability, and delivers exceptional guest experiences.

The ideal candidate has strong food & beverage leadership and a track record of building high-performing teams, with a focus on scalable operating practices across a growing portfolio. Reports to ownership and partners with sales, revenue, and operations teams.

Qualifications

• Three or more years of progressive hospitality and/or food & beverage leadership experience, including experience as a General Manager, Assistant General Manager, or comparable senior operations leader.

Responsibilities

• Lead hotel operations: Direct all property functions, including front office, housekeeping, maintenance, sales, revenue management, and food and beverage operations.
• Drive financial performance: Understand the annual budget, business levels, forecasting, labor management, expense controls, purchasing, cash controls, and revenue, profitability, and flow-through goals.
• Elevate the guest experience: Establish a visible leadership presence, monitor guest feedback, resolve escalated concerns, and implement service improvements that build loyalty and protect the hotel’s reputation.
• Build a strong team: Recruit, onboard, coach, retain, and hold leaders and associates accountable while creating an inclusive, service-focused culture.
• Grow revenue and market share: Partner with sales and revenue teams to optimize occupancy, ADR, RevPAR, local account production, digital presence, and community relationships.

Job description

ONLY COMPLETED APPLICATIONS WILL BE CONSIDEREDGeneral Manager - Winwood Hospitality Group | Full-Time Leadership OpportunityWinwood Hospitality Group is seeking an accomplished, hands-on General Manager to lead the performance of one of our Hilton brand hotels. This role is ideal for a hospitality leader with food and beverage experience (4,000 + sq ft), branded restaurant or private club experience, who can deliver exceptional guest experiences, build high-performing teams, strengthen profitability, and create repeatable operating practices that can scale across a growing portfolio. A full background and credit check will be conducted.The Hotel General Manager reports to Winwood Hospitality Group’s ownership and serves as the senior on-property leader.Key ResponsibilitiesLead hotel operations: Direct all property functions, including front office, housekeeping, maintenance, sales, revenue management, and food and beverage operations.Drive financial performance: Fully understand the annual budget, business levels, forecasting, labor management, expense controls, purchasing, cash controls, and achievement of revenue, profitability, and flow-through goals.Elevate the guest experience: Establish a visible leadership presence, monitor guest feedback, resolve escalated concerns, and implement service improvements that build loyalty and protect the hotel’s reputation.Food & Beverage: Fully understand the Food & Beverage/Banquets operation and oversee all aspects of the department from staffing, setups, executing events, etc.Build a strong team: Recruit, onboard, coach, retain, and hold leaders and associates accountable while creating an inclusive, service-focused culture.Grow revenue and market share: Partner with sales and revenue teams to optimize occupancy, average daily rate, RevPAR, local account production, digital presence, and community relationships.Protect the asset: Maintain high standards for cleanliness, preventive maintenance, life safety, security, capital planning, and brand or company quality assurance.Ensure compliance: Maintain adherence to applicable employment, licensing, accessibility, health, safety, and financial-control requirements.Communicate performance: Provide accurate, timely reporting and actionable recommendations to ownership and executive leadership.QualificationsThree or more years of progressive hospitality and/or food & beverage (branded restaurants, private clubs) leadership experience, including experience as a General Manager, Assistant General Manager, or comparable senior operations leader. Candidates having prior food & beverage experience is considered beneficial.Demonstrate success improving guest/customer satisfaction, team engagement, revenue, and profitability.Strong command of financial statements, budgeting, forecasting, labor productivity, revenue management, and key performance indicators.Proven ability to lead cross-functional teams, establish accountability, and manage multiple priorities in a fast-paced environment.Excellent communication, problem-solving, negotiation, and stakeholder-management skills.Must have the ability to work a flexible schedule, including evenings, weekends, and holidays when operationally necessary.Consistently detail-oriented, with a commitment to accuracy, organization, and thorough follow-through.Maintain business-professional attire and personal presentation at all times while representing the hotel and Winwood Hospitality Group.Success in this role means delivering a consistently excellent guest experience, achieving the property’s financial and operational goals, and developing a dependable leadership and operations team.Winwood Hospitality Group offers a competitive compensation package commensurate with experience, which may include performance-based incentives and company benefits. Final details will be shared during the interview process.How to ApplyPlease complete ALL sections of the application.Winwood Hospitality Group is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.