Hospitality Assistant General Manager — Leadership & Growth

Hanover Hilton Garden Inn by Hilton Arundel Mills BWI Airport; Shipley Corner (MD); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Career advancement opportunities

Daily Pay

Employee hotel discounts

Medical benefits

401(k) and Profit Sharing

Paid Vacation

Job summary

Tharaldson Hospitality Management is seeking an Assistant General Manager to support the General Manager in daily hotel operations at our Hanover, MD property. You will lead guest service delivery, coach a diverse team, and drive operational excellence to create memorable experiences for guests.

This role offers growth within a growing hotel management company, competitive pay, benefits including medical/dental/vision, 401(k) and profit sharing, and opportunities to contribute to sales and group

Qualifications

• 1+ year of hotel leadership experience in a Select Service or Extended Stay property.
• F&B experience with a similar hotel brand.
• Strong leadership, communication, and customer service skills.
• Experience with scheduling, inventory management, and ordering.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Support the daily operation of the hotel to ensure outstanding guest service and operational efficiency.
• Lead, coach, and motivate team members while promoting a positive work environment.
• Assist with recruiting, onboarding, training, and developing hotel associates, including brand and safety training.
• Help oversee scheduling, inventory, ordering, and operational procedures.
• Ensure compliance with company policies, franchise standards, and SOPs.
• Assist with employee performance management, coaching, disciplinary actions, and documentation.
• Resolve guest concerns promptly to ensure a positive guest experience.
• Maintain accurate operational and financial records.
• Conduct or assist with team meetings and ongoing staff communication.
• Support sales and marketing initiatives and assist with group and travel agent requests.
• Perform General Manager duties in GM's absence.
• Assist in all hotel departments as business needs require.
• Perform other duties as assigned.

Skills

Leadership

F&B Experience

Scheduling

Customer service

Flexibility

Job description

Tharaldson Hospitality Management is seeking an Assistant General Manager to support the General Manager in daily hotel operations at our Hanover, MD property. You will lead guest service delivery, coach a diverse team, and drive operational excellence to create memorable experiences for guests.

This role offers growth within a growing hotel management company, competitive pay, benefits including medical/dental/vision, 401(k) and profit sharing, and opportunities to contribute to sales and group