Assistant General Manager

Hanover Hilton Garden Inn by Hilton Arundel Mills BWI Airport; Shipley Corner (MD); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Career advancement opportunities

Daily Pay

Employee hotel discounts

Medical benefits

401(k) and Profit Sharing

Paid Vacation

Job summary

Tharaldson Hospitality Management is seeking an Assistant General Manager to support the General Manager in daily hotel operations at our Hanover, MD property. You will lead guest service delivery, coach a diverse team, and drive operational excellence to create memorable experiences for guests.

This role offers growth within a growing hotel management company, competitive pay, benefits including medical/dental/vision, 401(k) and profit sharing, and opportunities to contribute to sales and group

Qualifications

• 1+ year of hotel leadership experience in a Select Service or Extended Stay property.
• F&B experience with a similar hotel brand.
• Strong leadership, communication, and customer service skills.
• Experience with scheduling, inventory management, and ordering.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Support the daily operation of the hotel to ensure outstanding guest service and operational efficiency.
• Lead, coach, and motivate team members while promoting a positive work environment.
• Assist with recruiting, onboarding, training, and developing hotel associates, including brand and safety training.
• Help oversee scheduling, inventory, ordering, and operational procedures.
• Ensure compliance with company policies, franchise standards, and SOPs.
• Assist with employee performance management, coaching, disciplinary actions, and documentation.
• Resolve guest concerns promptly to ensure a positive guest experience.
• Maintain accurate operational and financial records.
• Conduct or assist with team meetings and ongoing staff communication.
• Support sales and marketing initiatives and assist with group and travel agent requests.
• Perform General Manager duties in GM's absence.
• Assist in all hotel departments as business needs require.
• Perform other duties as assigned.

Skills

Leadership

F&B Experience

Scheduling

Customer service

Flexibility

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management Hanover Hilton Garden Inn, Hanover, MD, US 2 Attachments

8 days ago Requisition ID: 11062

Salary Range: $70,000.00 To $80,000.00 Annually

Wage: $70,000-$80,000 (based on experience) and bonus potential!

F&B Experience Preferred.

Ready to Grow Your Hospitality Leadership Career?

Are you a hands-on leader who enjoys developing teams, delivering exceptional guest service, and creating memorable experiences? If you're energetic, dependable, and passionate about hospitality, Tharaldson Hospitality Management wants to hear from you!

At Tharaldson Hospitality Management, our people are the foundation of our success. With 90 hotels nationwide and continued growth planned over the next several years, we offer exciting opportunities to advance your career while working alongside a supportive team that values integrity, teamwork, and excellence.

What We Offer

• Career advancement opportunities with a growing hotel management company
• Competitive pay
• Daily Pay option
• Employee hotel discounts
• Comprehensive benefits including Medical, Dental, Vision, 401(k), and Profit Sharing
• Paid Vacation

Position Summary

The Assistant General Manager supports the General Manager in the day-to-day operation of the hotel while helping deliver exceptional guest experiences, leading team members, and ensuring operational excellence. This role is ideal for an aspiring General Manager looking to grow into the next step of their hospitality career.

Key Responsibilities

• Support the daily operation of the hotel to ensure outstanding guest service and operational efficiency.
• Lead, coach, and motivate team members while promoting a positive work environment.
• Assist with recruiting, onboarding, training, and developing hotel associates, including brand and safety training.
• Help oversee scheduling, inventory, ordering, and operational procedures.
• Ensure compliance with company policies, franchise standards, and standard operating procedures.
• Assist with employee performance management, coaching, disciplinary actions, and documentation.
• Resolve guest concerns promptly to ensure a positive guest experience.
• Maintain accurate operational and financial records.
• Conduct or assist with team meetings and ongoing staff communication.
• Support sales and marketing initiatives and assist with group and travel agent requests.
• Perform General Manager duties in the GM's absence.
• Assist in all hotel departments as business needs require.
• Perform other duties as assigned.

Qualifications

Required

• Preferred 1+ year of hotel leadership experience in a Select Service or Extended Stay property.
• F&B Experiencewith similar hotel brand
• Strong leadership, communication, and customer service skills.
• Experience with scheduling, inventory management, and ordering.
• Flexible availability, including evenings, weekends, and holidays as business needs require.
• Reliable transportation.

Preferred

• Brand experience (Hilton, Marriott, IHG, Hyatt, or similar).
• Associate degree in Hospitality, Business, or a related field, or an equivalent combination of education and experience.

Tharaldson Hospitality Management is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. We consider all qualified applicants without regard to any characteristic protected by federal, state, or local law.

Reasonable Accommodation

Tharaldson Hospitality Management is committed to providing reasonable accommodations to qualified applicants and associates with disabilities and to individuals with sincerely held religious beliefs, in accordance with applicable law. If you need an accommodation during the application or interview process, please contact Human Resources.