General Manager – Ghost AC

Jobtailor; Dallas (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Jobtailor in Dallas seeks an experienced Operations Manager to oversee manpower, budgeting, and performance across the site. You will drive process improvements, ensure client service quality, and maintain safety and compliance at all facilities.

The role requires 3+ years in operations management, strong leadership, and a solid grasp of WMS and CRM systems. A data-driven mindset and excellent communication are essential.

Qualifications

• High School Diploma or GED is required.
• Budgeting and P&L management experience required.
• At least 3 years of experience in an operations management related position.
• Basic understanding of WMS (Warehouse Management Systems).
• Strong proficiency in basic MS Office applications.
• English (reading, writing, verbal).
• Advanced level expertise required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operational budgets.
• The ability to develop effective relationships (CRM), provide leadership, and integrate diverse organizations and individuals toward unifying objectives is critical.

Responsibilities

• Oversee manpower, recruiting, retention, and development of people for the operation.
• Ensure procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance.
• Set goals to provide continuous improvement for assigned site.
• Responsible for the overall safety and security of assigned operations and staff.
• Maintain positive IFR statistics and other safety metrics for assigned operation.
• Actively support and oversee site safety programs and committees for the operation.
• Work in conjunction with company and client safety resources to ensure best practices are in place, maintained, and updated as needed to meet compliance standards with OSHA, DOT, or any other relevant regulatory agency or organization.
• Develops teams to achieve company and client objectives for the operation.
• Trains and educates management to ensure that service requirements are met and ultimately exceeded.
• Communicates the mission, vision, and core values to motivate direct reports.
• Actively supports and practices mentoring, succession planning, and management development activities at the site level.
• Proactively develops plans and capital requests to ensure appropriate level of automation/technology to service the client.
• Stays abreast of industry trends and latest WMS technology.
• Partners with senior leadership to develop and recommend annual operating budget for assigned operation.
• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation.
• Ensures that all accounts achieve predetermined profit standards.
• Acts as site level champion of client relationship management.
• Assists in setting standards appropriate to client and scope of work.
• Implements and monitors KPIs (Key Performance Indicators) for assigned operation.
• Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation.
• Participates in local trade, professional, and civic associations as a representative of the company.

Skills

Operations Management

Leadership

Team Development

Communication

CRM

KPI Implementation

Budgeting

P&L Management

Safety Compliance

Financial Analysis

Education

High School Diploma or GED

Tools

Warehouse Management Systems (WMS)

MS Office

Job description

• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility


• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance


• Sets goals to provide continuous improvement for assigned site


• Responsible for the overall safety and security of assigned operations and staff


• Maintain positive IFR statistics and other safety metrics for assigned operation


• Actively support and oversee site safety programs and committees for the operation


• Work in conjunction with company and client safety resources to ensure best practices are in place, maintained, and updated as needed to meet compliance standards with OSHA, DOT, or any other relevant regulatory agency or organization


• Develops teams to achieve company and client objectives for the operation


• Trains and educates management to ensure that service requirements are met and ultimately exceeded


• Communicates the mission, vision, and core values to motivate direct reports


• Actively supports and practices mentoring, succession planning, and management development activities at the site level


• Proactively develops plans and capital requests to ensure appropriate level of automation/technology to service the client


• Stays abreast of industry trends and latest WMS technology


• Partners with senior leadership to develop and recommend annual operating budget for assigned operation


• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation


• Ensures that all accounts achieve predetermined profit standards


• Acts as site level champion of client relationship management


• Assists in setting standards appropriate to client and scope of work


• Implements and monitors KPIs (Key Performance Indicators) for assigned operation


• Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation


• Participates in local trade, professional, and civic associations as a representative of the company

Requirements

• High School Diploma or GED is required


• Budgeting and P&L management experience required


• At least 3 years of experience in an operations management related position


• Basic understanding of WMS (Warehouse Management Systems)


• Strong proficiency in basic MS Office applications


• English (reading, writing, verbal)


• Advanced level expertise required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operational budgets


• The ability to develop effective relationships (CRM), provide leadership, and integrate diverse organizations and individuals toward unifying objectives is critical

Core Competencies

Demonstrates expertise in Operations Management, including Budgeting and P&L Management, while ensuring compliance with safety standards and fostering team development. Proficient in Warehouse Management Systems and capable of implementing KPIs to drive operational performance.

Highest-signal resume keywords

• Operations Management


• Budgeting and P&L Management


• Warehouse Management Systems (WMS)


• Safety Compliance (OSHA, DOT)


• Client Relationship Management (CRM)

ATS Optimization Keywords

Hard Skills

• Budgeting


• P&L Management


• KPI Implementation


• Financial Mathematical Applications


• Warehouse Management Systems (WMS)

Soft Skills

• Leadership


• Team Development


• Communication


• Mentoring


• Relationship Building

Industry Keywords

• Safety Metrics


• Continuous Improvement


• Operational Performance


• Client Service


• Automation Technology

Tools & Technologies

• MS Office Applications