Resident Regional Director

Jobtailor; Westlake (OH); On-site; USD 95,000 - 135,000; Full time

Job summary

Jobtailor in Westlake, Ohio seeks an experienced operations leader to own client relationships, manage multi-site teams, and drive budget-aligned service delivery. You will build trusted partnerships with clients to ensure high retention and sustained value across locations.

The role includes developing proposals, overseeing payroll, reviewing P&L with operations, and collaborating with sales to win opportunities while maintaining strong internal controls.

Qualifications

• Bachelor's Degree in Related Field or equivalent combination of education and work experience.
• Five years of progressive management responsibility in a directly related field.
• Successful multi-site leadership experience.
• Ability to communicate clearly and professionally with clients, site staff, and employees in writing and verbally.
• Excellent organizational skills and ability to manage multiple tasks, prioritize, and delegate.

Responsibilities

• Lead the client relationship within the approved budget while maximizing client value.
• Identify business expansion opportunities, generate proposals, and close new business.
• Collaborate with Business Development on RFPs, pricing, and service agreements.
• Maintain the Salesforce database for prospects and new business.
• Attend networking events and participate in trade associations.
• Develop and maintain client relationships to ensure satisfaction and retention.
• Review field notes with operations teams.
• Respond promptly and accurately to customer emails.
• Oversee payroll for timely and accurate submission.
• Conduct weekly operations meetings and monthly training sessions.
• Partner with Operations to correct service deficiencies and walk sites as needed.
• Develop and implement sustainable action plans.
• Perform monthly P&L reviews with operations teams.
• Manage communication between facility locations, Office Management, and corporate departments.
• Develop onboarding schedules for new hires and account transitions.
• Manage operations team performance, including evaluating, coaching, developing, and disciplining team members.
• Use and understand the MasterMind scheduling program.
• Oversee labor and other expenses against the corporate budget.
• Review and approve subcontractor invoices.
• Manage subcontractor agreements to meet quality and budget expectations.

Skills

Client Relationships

Multi-Site Leadership

MS Office Proficiency

Proposal Generation

Leadership Skills

Education

Bachelor's Degree

Tools

Salesforce

MasterMind Scheduling

MS Word

MS Excel

Job description

• Lead the client relationship within the approved budget while maximizing client value
• Identify business expansion opportunities, generate proposals, and close new business
• Collaborate with Business Development on RFPs, pricing, and service agreements
• Maintain the Salesforce database for prospects and new business
• Attend networking events and participate in trade associations
• Develop and maintain client relationships to ensure satisfaction and retention
• Review field notes with operations teams
• Respond promptly and accurately to customer emails
• Oversee payroll for timely and accurate submission
• Conduct weekly operations meetings and monthly training sessions
• Partner with Operations to correct service deficiencies and walk sites as needed
• Develop and implement sustainable action plans
• Perform monthly P&L reviews with operations teams
• Manage communication between facility locations, Office Management, and corporate departments
• Develop onboarding schedules for new hires and account transitions
• Manage operations team performance, including evaluating, coaching, developing, and disciplining team members
• Use and understand the MasterMind scheduling program
• Oversee labor and other expenses against the corporate budget
• Review and approve subcontractor invoices
• Manage subcontractor agreements to meet quality and budget expectations

Requirements

• Bachelor's Degree in a related field or equivalent combination of education and work experience
• Five years of progressive management responsibility in a directly related field
• Successful multi-site leadership experience
• Ability to communicate clearly and professionally with clients, site staff, and employees in writing and verbally
• Excellent organizational skills and ability to manage multiple tasks, prioritize, and delegate
• Outstanding leadership skills
• Proficiency in Microsoft Office Suite, including Word and Excel
• Excellent verbal and written communication skills
• Ability to build positive relationships with peers, management, and clients
• Ability to work irregular hours, including weekends and after hours
• Locally within client sites; less than 2% overnight travel
• Ability to perform required physical demands, including standing, walking, pushing, pulling, moving, lifting up to 25 pounds, bending, reaching, occasional climbing, and repetitive motions

Core Competencies

Demonstrates strong leadership and management capabilities, with a focus on client relationship development, operational efficiency, and team performance. Proficient in budget management, proposal generation, and effective communication across multiple sites.

Highest-signal resume keywords

• Client Relationship Management
• Multi-Site Leadership Experience
• Microsoft Office Suite Proficiency
• Proposal Generation and Business Development
• Outstanding Leadership Skills

ATS Optimization Keywords

Hard Skills

• Budget Management
• P&L Review
• Proposal Generation
• Operations Management
• Payroll Oversight
• Scheduling Program Proficiency
• Client Satisfaction Strategies
• Service Agreement Negotiation
• Subcontractor Management
• Training and Development

Soft Skills

• Clear Communication
• Organizational Skills
• Relationship Building
• Delegation
• Problem Solving

Certifications & Qualifications

• Bachelor's Degree in Related Field

Industry Keywords

• Business Development
• Client Retention
• Operations Teams
• Networking Events
• Trade Associations

Tools & Technologies

• Salesforce
• MasterMind Scheduling Program
• Microsoft Word
• Microsoft Excel