General Manager – Ghost

Jobtailor; Clarksville (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor in Clarksville, TN is seeking an experienced Operations Manager to oversee manpower, recruiting, retention and development for the operation. You will ensure procedures across sites to guarantee client service, productivity, and equipment maintenance.

The role requires budgeting and P&L management, leadership, and a solid background in WMS. You will lead safety programs, drive continuous improvement, and collaborate with senior leadership to meet client objectives.

Qualifications

• Budgeting and P&L management experience required.
• At least 3 years in an operations management position.
• Basic understanding of WMS.
• Strong MS Office proficiency.
• Ability to build relationships and lead diverse teams.

Responsibilities

• Oversee manpower, recruiting, retention, and development of personnel.
• Ensure procedures exist at sites to guarantee client service, productivity, and maintenance.
• Set goals for continuous improvement of the assigned site.
• Maintain safety and security of operations and staff.
• Develop and manage budgets and cost controls.
• Lead site KPIs and client relationship management.
• Coordinate with leadership to align with client objectives.

Skills

Operations Management

Budgeting & P&L

WMS

CRM

Leadership

Communication

Education

High School Diploma or GED

4-Year College Degree preferred

Tools

MS Office

Job description

• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility
• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance
• Sets goals to provide continuous improvement for assigned site
• Responsible for the overall safety and security of assigned operations and staff
• Maintain positive IFR statistics and other safety metrics for assigned operation
• Actively support and oversee site safety programs and committees for the operation
• Work in conjunction with company and client safety resources to ensure best practices are in place, maintained, and updated as needed to meet compliance standards with OSHA, DOT, or any other relevant regulatory agency or organization
• Develops teams to achieve company and client objectives for the operation
• Trains and educates management to ensure that service requirements are met and ultimately exceeded
• Communicates the mission, vision, and core values to motivate direct reports
• Actively supports and practices mentoring, succession planning, and management development activities at the site level
• Proactively develops plans and capital requests to ensure appropriate level of automation/technology to service the client
• Stays abreast of industry trends and latest WMS technology
• Partners with senior leadership to develop and recommend annual operating budget for assigned operation
• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation
• Ensures that all accounts achieve predetermined profit standards
• Acts as site level champion of client relationship management
• Assists in setting standards appropriate to client and scope of work
• Implements and monitors KPIs (Key Performance Indicators) for assigned operation
• Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation
• Participates in local trade, professional, and civic associations as a representative of the company

Requirements

• High School Diploma or GED is required
• Budgeting and P&L management experience required
• At least 3 years of experience in an operations management related position
• Basic understanding of WMS (Warehouse Management Systems)
• Strong proficiency in basic MS Office applications
• Advanced level expertise required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operational budgets
• The ability to develop effective relationships (CRM), provide leadership, and integrate diverse organizations and individuals toward unifying objectives is critical
• 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience
• Prefer 5 years’ experience in a leadership role in a logistics/distribution/supply chain environment in an operations management capacity
• Varied industry vertical experience is preferred
• 3PL management experience strongly preferred

Core Competencies

Demonstrates expertise in Operations Management, including Budgeting, P&L Management, and Warehouse Management Systems (WMS). Proven ability to lead teams, develop client relationships, and ensure compliance with safety standards.

Highest-signal resume keywords

• Operations Management
• Budgeting and P&L Management
• Warehouse Management Systems (WMS)
• Client Relationship Management (CRM)
• Leadership in Logistics/Distribution

ATS Optimization Keywords

Hard Skills

• Budgeting
• P&L Management
• Warehouse Management Systems (WMS)
• Accounting Applications
• Financial Mathematical Applications

Soft Skills

• Leadership
• Relationship Development
• Mentoring
• Communication

Industry Keywords

• Logistics
• Distribution
• Supply Chain
• 3PL Management
• Safety Compliance
• OSHA
• DOT

Tools & Technologies

• MS Office Applications