General Manager Germantown

Goodwill of Greater Washington; Germantown (MD); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

PTO

Health insurance

Employee discounts

403(b)/401(k) plan with match

Job summary

Goodwill of Greater Washington is seeking a Retail Leader in Germantown, Maryland. This dynamic position requires overseeing a retail team while ensuring excellent customer service and optimizing donation flow. Essential skills include proven leadership, effective communication, and a track record in retail management. The role offers robust benefits ranging from healthcare to PTO, along with bonus potential. Candidates should be flexible and able to inspire their teams. An equivalent high school diploma and relevant experience are required, with a preference for a bachelor's degree.

Qualifications

• 3-5 years of management experience in retail or similar service-oriented environment.
• Ability to communicate effectively in English.
• Flexibility in schedule to meet business needs.

Responsibilities

• Lead and develop retail and production staff.
• Ensure exceptional customer service.
• Oversee inventory and donations management.

Skills

Leadership

Communication

Customer Service

Team Development

Problem Solving

Education

High school diploma or equivalent

Bachelor’s degree in business or related field (preferred)

Tools

POS systems

Spreadsheet software

Job description

Exciting and diverse retail leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. You captain the ship! Lead a team while improving your community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

Essential Competencies

• Develops Direct Reports and Others
• Drives for Results
• Managing Diversity
• Customer Focus
• Building Effective Teams
• Process Management
• Functional and Technical Skills

Key Responsibilities and Accountabilities

• Develops, coaches and trains all direct reports in the business unit.
• Creates an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
• Manages inventory levels of all merchandise lines and oversees quality of merchandise to the sales floor to optimize revenue generation.
• Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws.
• Performs all requested bookkeeping, accounting and reporting requirements on a timely basis to include monitoring time and attendance system and related policies and procedures; surveys; production reports and sales reports.
• Maintains effective email, phone and face to face communication.
• Understands competition in the trading area and is prepared to react to competitive situations.
• Responsible for all presentation standards and merchandising standards on the sales floor.
• Responsible for maintaining a safe environment for customers & employees. Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis.
• Complies with and enforces company policies, standards and values.
• Participates in special projects, attends meetings.
• Performs all other duties as assigned.

Supervisory Responsibility

This position has supervisory responsibility for both retail and production staff, including assistant managers, team leads, and associates.

Required Qualifications

• Proven track record of successful leadership and good judgement, preferably in a retail or similar service oriented business or environment (e.g. military experience).
• High school diploma or equivalent plus three to five years previous management experience in retail or similar service oriented business or environment (e.g. military experience).
• Ability to communicate clearly and effectively in English, both verbally and in writing.
• Basic math and computer skills (ability to create and manipulate spreadsheets, understand computerized time and attendance, understand POS systems etc.).
• Must have a personal vehicle to use when making cash deposits from the store.
• Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business.
• Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results.

Preferred Qualifications

• Bachelor’s degree in business or related field.
• Previous experience working with the disabled and disadvantaged.
• Fluency in a language other than English