General Manager - Various Locations/Counties

Goodwill of Greater Washington; Washington (District of Columbia); Vor Ort; USD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

PTO

Paid holidays

Life Insurance

Disability Insurance

Pet Insurance

Team member discounts

401(k) with match after 1 year

Bonus eligibility

Zusammenfassung

Goodwill of Greater Washington is seeking a dynamic retail leader to captain a diverse team in a fast-paced environment. You will drive customer experience, sales growth, and efficient operations while managing talent across multiple locations.

The role emphasizes coaching and developing staff, optimizing costs, and ensuring compliance with safety and policy standards. A strong communicator with a track record in retail leadership is preferred.

Qualifikationen

• Proven leadership and sound judgment in a retail or service environment.
• High school diploma or equivalent with 3-5 years of management experience in retail or similar environment.
• Strong verbal and written communication skills in English for reports and professional correspondence.
• Proficiency with math and computer applications, including POS and timekeeping systems.
• Access to reliable transportation and ability to travel between locations as needed.
• Willingness to work evenings, weekends, and holidays in a seven-day operation.
• Demonstrated ability to inspire, coach, and develop teams to deliver exceptional service.

Aufgaben

• Talent Leadership & Development – Recruit, coach, and retain a high performing team.
• Customer & Donor Experience – Deliver exceptional service to internal and external customers.
• Sales & Financial Performance – Drive revenue, control costs, and use data to inform decisions.
• Inventory & Production Management – Manage inventory, production flow, and merchandise quality.
• Donations Operations – Ensure efficient intake, processing, and safe donations.
• Operational Excellence & Reporting – Complete bookkeeping and timely reporting.
• Merchandising & Presentation Standards – Maintain consistent visual merchandising and floor presentation.
• Market Awareness – Monitor local trends and adjust strategies.
• Communication & Collaboration – Communicate clearly across departments and leadership.
• Safety & Compliance – Enforce safety protocols and organizational policies.
• Policy Adherence & Values – Lead by example in ethical decision making.
• Leadership Engagement & Special Projects – Participate in initiatives and improvements.
• Other Duties – Assist as needed to support store success.

Kenntnisse

Leadership

Customer Focus

Financial Acumen

Accountability

Talent Development

Team Building

Self-Awareness

Adaptability

Ausbildung

High School Diploma

Tools

POS Systems

Timekeeping Systems

Spreadsheet Software

Jobbeschreibung

Exciting and diverse retail leadership opportunity in a dynamic work environment. We offer excellent compensation, opportunities for professional growth, and a robust benefits plan that includes medical, dental, vision, personal time off (PTO), paid holidays, basic life insurance, short/long term disability, pet insurance, generous team member discounts, 403(b)/401(k) plan with match after 1 year, and bonus eligibility. Additionally, no inventory or overnights. You captain the ship and lead a team while improving your community!

Essential Competencies

• Customer Focus
• Financial Acumen
• Ensures Accountability
• Develops Talent
• Builds Effective Teams
• Demonstrates Self Awareness
• Situational Adaptability

Key responsibilities and Accountabilities

• Talent Leadership & Development – Recruits, develops, coaches, and retains a high performing and diverse team, including assistant managers, team leads, and associates. Fosters a culture of continuous learning, engagement, accountability, and performance excellence.
• Customer & Donor Experience – Creates and sustains an environment that delivers exceptional service to internal customers (associates, peers, and other departments) and external customers (donors, shoppers, and community partners).
• Sales & Financial Performance – Drives revenue growth, profitability, and expense control through effective management of sales, labor, and operating costs. Utilizes data, reporting, and business insights to inform decisions and achieve financial targets.
• Inventory & Production Management – Manages inventory levels, production flow, and merchandise quality to ensure consistent product availability and maximize revenue generation on the sales floor.
• Donations Operations – Ensures efficient intake, processing, and flow of donations while adhering to all safety, security, regulatory, and organizational requirements.
• Operational Excellence & Reporting – Completes all bookkeeping, accounting, and reporting requirements accurately and on time, including time and attendance, production reports, sales reporting, and surveys.
• Merchandising & Presentation Standards – Ensures all visual merchandising and sales floor presentation standards are executed consistently to drive customer engagement and sales.
• Market Awareness & Competitive Positioning – Maintains awareness of local market trends and competition and proactively adjusts strategies to maintain and improve store performance.
• Communication & Collaboration – Maintains clear, timely, and professional communication through email, phone, and in person interactions. Collaborates effectively across departments and with leadership.
• Safety & Compliance – Maintains a safe and secure environment for employees and customers by enforcing all safety protocols, policies, and procedures consistently.
• Policy Adherence & Organizational Values – Ensures compliance with all company policies, standards, and RISE values. Leads by example in ethical decision making and accountability.
• Leadership Engagement & Special Projects – Participates in meetings, initiatives, and special projects that support organizational goals and continuous improvement.
• Other Duties – Performs other duties as assigned to support the store and organizational success.

Supervisory Responsibility

This position has supervisory responsibility for retail and production staff, including assistant managers, team leads, and associates.

Required Qualifications

• Proven track record of successful leadership and sound judgment in retail or a comparable service oriented environment (military experience may be considered).
• High school diploma or equivalent and 3-5 years of management experience in retail or a similar environment.
• Strong verbal and written communication skills in English sufficient to perform job duties, including written reports and professional correspondence.
• Proficiency in basic math and computer applications, including spreadsheets, POS systems, and timekeeping systems.
• Access to reliable transportation and ability to travel between locations for business purposes, with or without reasonable accommodation.
• Flexibility to work varied schedules, including evenings, weekends, and holidays in a seven day retail operation.
• Demonstrated ability to inspire, coach, and develop teams to deliver exceptional customer service and achieve results.

Preferred Qualifications

• Bachelor’s degree in business or related field.
• Fluency in a language other than English.