General Manager Rockville

Goodwill-of-Greater-Washington-; Rockville (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO)

Paid holidays

Life insurance

Short/Long term disability

Pet insurance

Team member discounts

403(b)/401(k) plan with match

Job summary

Goodwill of Greater Washington is seeking a dynamic retail leader to captain a team, drive results, and enhance community impact. You will oversee donations flow, merchandising standards, and customer service excellence while managing a diverse staff in a fast paced store environment.

The role emphasizes coaching, accountability, and adherence to safety and policy standards, with opportunities for growth and competitive benefits.

Qualifications

• Must have strong leadership and good judgement in a retail or service environment.
• Clear, effective English communication, both written and verbal.
• Basic math and computer skills including time and attendance, POS systems, and spreadsheets.

Responsibilities

• Develops, coaches and trains all direct reports in the business unit.
• Delivers exceptional customer service to internal and external customers.
• Manages inventory levels across merchandise lines and ensures quality on the sales floor.
• Monitors donation flow and enforces safety, security and state laws.
• Performs bookkeeping, time and attendance monitoring, surveys and sales reports.
• Maintains effective email, phone and face-to-face communication.
• Gauges market competition and adapts strategies accordingly.
• Upholds presentation and merchandising standards on the sales floor.
• Maintains a safe environment for customers and employees, enforcing safety procedures.
• Follows company policies and participates in special projects and meetings.
• Performs other duties as assigned.

Skills

Leadership

Communication

Time management

Customer focus

Process management

Team building

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Job description

Overview

Exciting and diverse retail leadership opportunity in a dynamic work environment. We offer excellent compensation, opportunities for professional growth, and a robust benefits plan that includes:

• medical
• dental
• vision
• personal time off (PTO)
• paid holidays
• basic life insurance
• short/long term disability
• pet insurance
• generous team member discounts
• 403(b)/401(k) plan with match after 1 year
• bonus eligibility

Additionally, no inventory or overnights. You captain the ship and lead a team while improving your community!

Responsibilities

Essential Competencies:

• Develops Direct Reports and Others
• Drives for Results
• Managing Diversity
• Customer Focus
• Building Effective Teams
• Process Management
• Functional and Technical Skills

Key responsibilities and Accountabilities:

1. Develops, coaches and trains all direct reports in the business unit.
2. Creates an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
3. Manages inventory levels of all merchandise lines and oversees quality of merchandise to the sales floor to optimize revenue generation.
4. Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws.
5. Performs all requested bookkeeping, accounting and reporting requirements on a timely basis to include: monitoring time and attendance system and related policies and procedures; surveys; production reports and sales reports.
6. Maintains effective email, phone and face to face communication.
7. Understands competition in the trading area and is prepared to react to competitive situations.
8. Responsible for all presentation standards and merchandising standards on the sales floor.
9. Responsible for maintaining a safe environment for costumers & employees. Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis.
10. Complies with and enforces company policies, standards and values.
11. Participates in special projects, attends meetings.
12. Performs all other duties as assigned.

Supervisory Responsibility: This position has supervisory responsibility for both retail and production staff, including assistant managers, team leads, and associates.

Qualifications

Required Qualifications:

1. Proven track record of successful leadership and good judgement, preferably in a retail or similar service oriented business or environment (e.g. military experience).
2. High school diploma or equivalent plus three to five years previous management experience in retail or similar service oriented business or environment (e.g. military experience).
3. Ability to communicate clearly and effectively in English, both verbally and in writing.
4. Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.).
5. Must have a personal vehicle to use when making cash deposits from the store.
6. Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business.
7. Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results.

Preferred Qualifications:

1. Bachelor’s degree in business or related field.
2. Previous experience working with the disabled and disadvantaged.
3. Fluency in a language other than English