Goodwill - Retail General Manager

Goodwill Of Greater Washington; Town of Germantown (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Life insurance

Disability insurance

Medical, dental & vision

Pet insurance

Employee discounts

EAP

401(k) with match

Bonus eligibility

Job summary

Goodwill is seeking a retail leadership professional to guide a team, enhance customer service, and optimize merchandise flow within a dynamic store environment in Wisconsin. You will oversee inventory, ensure smooth donation processes, and manage reporting and compliance while fostering teamwork and operational excellence.

The role emphasizes strategic leadership, people development, and a strong commitment to community impact, with competitive benefits and opportunities for growth.

Qualifications

• Proven leadership in a retail or service-oriented environment.
• Experience coaching and training direct reports.
• Ability to communicate clearly in English, written and spoken.

Responsibilities

• Develops, coaches and trains all direct reports in the business unit.
• Creates exceptional customer service for internal and external customers.
• Manages inventory levels and merchandise quality to optimize revenue.
• Monitors donations flow, safety, and state laws compliance.
• Performs bookkeeping, time and attendance, surveys and sales reports.

Skills

Direct reports development

Drives for results

Diversity management

Customer focus

Team building

Process management

Functional and technical skills

Education

High school diploma or equivalent

3–5 years management experience in retail

Job description

Exciting and diverse retail leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. You captain the ship! Lead a team while improving your community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

Essential Competencies:

• Develops Direct Reports and Others.


• Drives for Results.


• Managing Diversity.


• Customer Focus.


• Building Effective Teams.


• Process Management.


• Functional and Technical Skills.

Key responsibilities and Accountabilities:

• Develops, coaches and trains all direct reports in the business unit.


• Creates an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).


• Manages inventory levels of all merchandise lines and oversees quality of merchandise to the sales floor to optimize revenue generation.


• Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws.


• Performs all requested bookkeeping, accounting and reporting requirements on a timely basis to include: monitoring time and attendance system and related policies and procedures; surveys; production reports and sales reports.


• Maintains effective email, phone and face to face communication.


• Understands competition in the trading area and is prepared to react to competitive situations.


• Responsible for all presentation standards and merchandising standards on the sales floor.


• Responsible for maintaining a safe environment for costumers & employees. Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis.


• Complies with and enforces company policies, standards and values.


• Participates in special projects, attends meetings.


• Performs all other duties as assigned.

Supervisory Responsibility:

This position has supervisory responsibility for both retail and production staff, including assistant managers, team leads, and associates.

Required Qualifications:

• Proven track record of successful leadership and good judgement, preferably in a retail or similar service oriented business or environment (e.g. military experience).


• High school diploma or equivalent plus three to five years previous management experience in retail or similar service oriented business or environment (e.g. military experience).


• Ability to communicate clearly and effectively in English, both verbally and in writing.


• Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.).


• Must have a personal vehicle to use when making cash deposits from the store.


• Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business.


• We are looking for candidates that have the sales floor and production/stockroom experience. Some examples are but not limited to are Old Navy, Target, Ross, Marshalls, Gap and Kohls.