Assistant Manager Production Germantown

Goodwill of Greater Washington; Germantown (MD); Vor Ort; USD 42.000 - 58.000; Vollzeit

Benefits dieser Stelle

Healthcare

Paid time off

Paid holidays

Life insurance

Disability insurance

Dental and vision

Pet insurance

Employee discounts

EAP

401(k) with match

Bonus eligibility

Zusammenfassung

Goodwill of Greater Washington seeks a Production Supervisor to lead a production team in a dynamic retail environment. You will assist the store manager, supervise direct reports, and drive community impact while maintaining store standards and policies.

You will focus on coaching, customer service excellence, and adherence to procedures, with opportunities for career growth and competitive benefits.

Qualifikationen

• High school diploma or equivalent with 1–3 years of management experience in retail or similar service environment.
• Basic math and computer skills; ability to create/manipulate spreadsheets and use time and attendance systems.
• Proficient English communication, written and spoken.
• Excellent customer service skills.
• Own vehicle to transport store receipts.
• Flexible schedule to meet seven-day operation.

Aufgaben

• Assists the store manager with the overall operation of the business unit.
• Develops, coaches and trains all direct reports.
• Maintains exceptional customer service for donors, shoppers, and community partners.
• Participates in hiring and evaluating associates.
• Performs daily administrative/clerical functions of store operations.
• Provides exceptional customer service, resolving customer concerns.
• Follows company policies, SOPs, and values; monitors sales procedures.
• Maintains store appearance and safety procedures.
• Oversees donation operations and production levels in line with standards.
• Performs other duties as assigned.

Kenntnisse

Customer service

Leadership

Time management

Communication

Process management

Excel

POS systems

Inventory control

Safety procedures

Ausbildung

High school diploma or equivalent

Associate degree or higher

Tools

Spreadsheets

Timekeeping systems

POS systems

Jobbeschreibung

Exciting and diverse retail inventory management opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead your own production team while improving your community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

Essential Competencies

• Develops Direct Reports and Others
• Process Management
• Customer Focus
• Confronting Direct Reports
• Managing Diversity
• Functional and Technical Skills

Key Responsibilities and Accountabilities

• Assists the store manager with the overall operation of the business unit.
• Develops, coaches and trains all direct reports in the business unit.
• Helps to create an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
• Makes recommendations for hiring and evaluating of associates on the team.
• Performs daily administrative/clerical functions of store operations.
• Provides exceptional customer service to customers, to include resolving customer concerns.
• Fulfills the duties of store personnel only if needed.
• Models, monitors and enforces compliance with company policies, SOP’s and values. Monitors sales transactions associated with purchases and ensures proper sales procedures are followed.
• Maintains the general appearance of the store and premises according to agency standards.
• Assists in the enforcement of store safety and security procedures and ensures safety procedures are enforced on an ongoing basis. In some stores, may act as safety captain.
• Assists with maintaining production levels and quality of merchandise to the sales floor that reflect the standards of Push for Production (PFP) model.
• Monitors and ensures a smooth process for all donation functions while adhering to all standard company practices and procedures.
• Performs all other duties as assigned.

Supervisory Responsibility

This position has supervisory responsibility for associates including Team Leads.

Required Qualifications

• High school diploma or equivalent plus one to three years previous management experience in retail or similar service oriented business or environment (e.g. military experience).
• Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.).
• Ability to effectively communicate in English, both verbally and in writing in a clear manner.
• Excellent customer service skills.
• Personal vehicle to transport store receipts to the bank.
• Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business.

Preferred Qualifications

• Associate’s degree or higher.
• Previous experience in the area of inventory movement and warehousing (preferably in a retail environment).
• Fluency in a language other than English