General Manager Rockville

Goodwill of Greater Washington; Rockville (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

PTO

Life insurance

Short/long term disability

Pet insurance

Employee discounts

401(k) with match

Job summary

Goodwill of Greater Washington is seeking an experienced store leader to manage retail teams and drive revenue while ensuring exceptional donor, shopper, and partner experience. You will oversee inventory, donations flow, and safety compliance, coaching staff to deliver top-tier service.

The role emphasizes team leadership, operational excellence, and partnership with the community, with a focus on growth, engagement, and adhering to company standards.

Qualifications

• Proven track record of successful leadership in a retail or service environment.
• High school diploma or equivalent plus 3–5 years of management experience in retail or similar environment.
• Ability to communicate clearly in English, both verbally and in writing.
• Basic math and computer skills including spreadsheets and POS systems.
• Personal vehicle required for cash deposits.
• Flexibility to work seven days per week.
• Proven ability to coach and develop store team members to deliver exceptional customer service.

Responsibilities

• Develops, coaches and trains all direct reports in the business unit.
• Creates an atmosphere of ongoing exceptional customer service to internal and external customers.
• Manages inventory levels of all merchandise lines and oversees quality to optimize revenue.
• Monitors and ensures a smooth flow of donations following safety and state laws.
• Performs bookkeeping, payroll-related tasks, and reporting.
• Maintains professional email, phone and in-person communications.
• Understands local competition and adapts to market changes.
• Ensures presentation and merchandising standards on the sales floor.
• Maintains a safe environment for customers and employees; enforces safety procedures.
• Follows company policies and participates in special projects and meetings.
• Performs other duties as assigned.
• Supervises retail and production staff including assistant managers and team leads.

Skills

Leadership

Communication

English fluency

Time management

Customer service

Problem solving

Team development

Education

High school diploma

Bachelor’s degree

Tools

POS systems

Spreadsheets

Time and attendance software

Job description

Overview

Exciting and diverse retail leadership opportunity in a dynamic work environment. We offer excellent compensation, opportunities for professional growth, and a robust benefits plan that includes: medical, dental, vision, personal time off (PTO), paid holidays, basic life insurance, short/long term disability, pet insurance, generous team member discounts, 403(b)/401(k) plan with match after 1 year, and bonus eligibility. Additionally, no inventory or overnights. You captain the ship and lead a team while improving your community!

Responsibilities

Essential Competencies:

• Develops Direct Reports and Others
• Drives for Results
• Managing Diversity
• Customer Focus
• Building Effective Teams
• Process Management
• Functional and Technical Skills

Key responsibilities and Accountabilities:

1. Develops, coaches and trains all direct reports in the business unit.
2. Creates an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).
3. Manages inventory levels of all merchandise lines and oversees quality of merchandise to the sales floor to optimize revenue generation.
4. Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws.
5. Performs all requested bookkeeping, accounting and reporting requirements on a timely basis to include: monitoring time and attendance system and related policies and procedures; surveys; production reports and sales reports.
6. Maintains effective email, phone and face to face communication.
7. Understands competition in the trading area and is prepared to react to competitive situations.
8. Responsible for all presentation standards and merchandising standards on the sales floor.
9. Responsible for maintaining a safe environment for costumers & employees. Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing basis.
10. Complies with and enforces company policies, standards and values.
11. Participates in special projects, attends meetings.
12. Performs all other duties as assigned.

Supervisory Responsibility:

This position has supervisory responsibility for both retail and production staff, including assistant managers, team leads, and associates.

Qualifications

Required Qualifications:

1. Proven track record of successful leadership and good judgement, preferably in a retail or similar service oriented business or environment (e.g. military experience).
2. High school diploma or equivalent plus three to five years previous management experience in retail or similar service oriented business or environment (e.g. military experience).
3. Ability to communicate clearly and effectively in English, both verbally and in writing.
4. Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.).
5. Must have a personal vehicle to use when making cash deposits from the store.
6. Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business.
7. Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results.

Preferred Qualifications:

1. Bachelor’s degree in business or related field.
2. Previous experience working with the disabled and disadvantaged.
3. Fluency in a language other than English.