Assistant Manager Production Germantown

Goodwill-of-Greater-Washington-; Town of Germantown (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Bonus potential

Employee discounts

401(k) match after 1 year

Employee assistance program

Job summary

Goodwill-of-Greater-Washington- seeks an experienced retail supervisor to manage inventory movements, donor flow, and daily store operations. You will lead a production team, coach staff, and uphold service standards that support community impact.

The role emphasizes strong leadership, process improvement, and maintaining store standards in a dynamic retail environment. Benefits include healthcare, PTO, and bonus potential.

Qualifications

• High school diploma or equivalent with 1–3 years retail or supervision experience.
• Strong math and computer skills; manage schedules/time/attendance.
• Excellent written and verbal English communication.
• Customer service excellence; flexible schedule.

Responsibilities

• Assist the store manager with daily operations of the business unit.
• Develop, coach and train direct reports.
• Deliver outstanding customer service to donors, shoppers, and community partners.
• Assist in hiring and evaluating team members.
• Perform daily administrative tasks for store operations.
• Resolve customer concerns professionally and promptly.
• Maintain store appearance and housekeeping to agency standards.
• Enforce safety and security procedures and participate as safety captain where needed.
• Support production levels and quality of merchandise for the sales floor.
• Ensure smooth donation processing aligned with standard practices.
• Model and uphold company policies and values in all actions.
• Communicate effectively with peers and other departments.
• Perform other duties as assigned.

Skills

Direct report management

Process management

Customer focus

Confronting direct reports

Managing diversity

Technical skills

Education

High School Diploma or equivalent

Tools

POS systems

Spreadsheets

Time & attendance

Job description

Overview

Exciting and diverse retail inventory management opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead your own production team while improving your community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

Responsibilities

Essential Competencies:

• Develops Direct Reports and Others
• Process Management
• Customer Focus
• Confronting Direct Reports
• Managing Diversity
• Functional and Technical Skills

Key Responsibilities and Accountabilities:

1. Assists the store manager with the overall operation of the business unit.

2. Develops, coaches and trains all direct reports in the business unit.

3. Helps to create an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).

4. Makes recommendations for hiring and evaluating of associates on the team.

5. Performs daily administrative/clerical functions of store operations.

6. Provides exceptional customer service to customers, to include resolving customer concerns.

7. Fulfills the duties of store personnel only if needed.

8. Models, monitors and enforces compliance with company policies, SOP’s and values. Monitors sales transactions associated with purchases and ensures proper sales procedures are followed.

9. Maintains the general appearance of the store and premises according to agency standards.

10. Assists in the enforcement of store safety and security procedures and ensures safety procedures are enforced on an ongoing basis. In some stores, may act as safety captain.

11. Assists with maintaining production levels and quality of merchandise to the sales floor that reflect the standards of Push for Production (PFP) model.

12. Monitors and ensures a smooth process for all donation functions while adhering to all standard company practices and procedures.

13. Performs all other duties as assigned.

Supervisory Responsibility:

This position has supervisory responsibility for associates including Team Leads.

Qualifications

Required Qualifications:

1. High school diploma or equivalent plus one to three years previous management experience in retail or similar service oriented business or environment (e.g. military experience). 2. Basic math and computer skills (ability to create and manipulate spreadsheets understand computerized time and attendance, understand POS systems etc.).3. Ability to effectively communicate in English, both verbally and in writing in a clear manner.4. Excellent customer service skills.5. Personal vehicle to transport store receipts to the bank.6. Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business.

Preferred Qualifications:

1. Associate’s degree or higher.2. Previous experience in the area of inventory movement and warehousing (preferably in a retail environment).3. Fluency in a language other than English