General Manager | Courtyard by Marriott Faro Blanco Resort

Marathon Courtyard; Marathon (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

The General Manager at Marathon Courtyard in Marathon, FL oversees all hotel operations in alignment with corporate policies and Shaner franchise standards, driving guest and associate satisfaction while achieving profitability.

The ideal candidate has at least five years of progressive leadership in hospitality, strong budget controls, bilingual is a plus, and the ability to recruit and motivate a high-performing team to deliver exceptional service.

Qualifications

• Five years of progressive leadership experience in the hospitality industry.
• Ability to communicate with guests, management and co-workers.
• High school diploma or equivalent; college degree in hospitality management or CHA designation preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards.
• Drives sales and marketing efforts; recruits, motivates, and inspires the hotel team to ensure guest satisfaction.
• Acts as hands-on operator and a visible leader in the community.
• Ensures core values of guest satisfaction, associate satisfaction, accountability and profitability are met.
• Maintains standards and procedures for cleaning and safe working conditions; aims for high inspection scores.

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Focus on achievement of hotel financial goals / budget targets.
• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
• Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
• Ensure that all Shaner and franchise operating standards are followed.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Leads all aspects of employee performance to ensure productivity and a quality work environment.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Other duties as assigned

Responsibilities

The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property’s sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands‑on operator for the hotel; and serves as a highly visible leader in the community.

Qualifications

• Minimum of five years of progressive leadership experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.