General Manager | State College Springhill Suites

State College Springhill Suites; State College (Centre County); On-site; USD 90,000 - 130,000; Full time

Job summary

The General Manager position at Shaner requires overseeing all hotel operations, enforcing corporate policies and franchise standards, and driving guest satisfaction and profitability. The role leads the sales team, recruits and inspires staff, and acts as a visible community leader while ensuring service excellence across departments.

Applicants should have 5+ years of hospitality leadership, strong budget and cost-control skills, and knowledge of the property management system, with emphasis

Qualifications

• Minimum five years of progressive leadership experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Knowledge of the property management system.

Responsibilities

• Lead sales team to develop property's sales and marketing efforts.
• Recruit, motivate, and inspire hotel team to ensure guest satisfaction.
• Ensure payroll and purchasing controls to maintain and exceed profit goals.
• Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
• Ensure that all Shaner and franchise operating standards are followed.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Leads all aspects of employee performance to ensure productivity and a quality work environment.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Other duties as assigned

Skills

Leadership

Budgeting

Operations management

Guest relations

Franchise standards

Staff development

Bilingual English/Spanish

Sales & marketing

Communication skills

Team leadership

Education

High school diploma

Bachelor's in Hospitality Management

CHA designation

Tools

Property Management System (PMS)

Budgeting software

Job description

Responsibilities

The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property's sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands‑on operator for the hotel; and serves as a highly visible leader in the community.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.


• Focus on achievement of hotel financial goals / budget targets.


• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.


• Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.


• Ensure that all Shaner and franchise operating standards are followed.


• Be accessible to guests and employees.


• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.


• Handle guest complaints ensuring guest satisfaction.


• Assist staff with their job functions to ensure optimum service to guests.


• Leads all aspects of employee performance to ensure productivity and a quality work environment.


• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.


• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.


• Other duties as assigned

Qualifications

• Minimum of five years of progressive leadership experience in the hospitality industry.


• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.


• High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.


• Bilingual English/Spanish a plus.


• Knowledge of budget preparation and cost controls.


• Working knowledge of all hotel departments.


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Ability to write routine reports and correspondence.


• Ability to speak effectively before groups of customers or employees of organization.


• Ability to apply good judgment to carry out instructions.


• Knowledgeable of the property management system.


• Knowledge of local activities and attractions appropriate for clientele.