General Manager | Courtyard by Marriott Faro Blanco Resort

Shaner Group; Marathon (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Shaner Group seeks a General Manager in Florida to lead all hotel operations, ensuring profitability and guest satisfaction. The role requires strong leadership, budgeting prowess, and hands-on management of sales and service teams to meet franchise standards.

The GM will direct financial objectives, maintain PMS systems, and act as a community leader while delivering exceptional guest experiences and staff development.

Qualifications

• Minimum of five years of progressive leadership experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Lead all aspects of hotel operations to ensure productivity and a quality work environment.
• Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
• Ensure that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded.
• Lead the sales team to develop property’s sales and marketing efforts; recruit, motivate, and inspire the hotel team.
• Serve as a hands-on operator for the hotel and a visible community leader.
• Maintain knowledge of hotel features, room types, rates, availability, and arrivals/departures.

Skills

Leadership

Budgeting

Communication

Guest Satisfaction

Bilingual English/Spanish

Public Speaking

Decision Making

Education

High school diploma or equivalent

Bachelor's degree in hospitality management or business

CHA designation preferred

Tools

PMS Software

Job description

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Focus on achievement of hotel financial goals / budget targets.
• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
• Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
• Ensure that all Shaner and franchise operating standards are followed.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Leads all aspects of employee performance to ensure productivity and a quality work environment.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
• Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
• Other duties as assigned

The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property’s sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands‑on operator for the hotel; and serves as a highly visible leader in the community.

Qualifications

• Minimum of five years of progressive leadership experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
• High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.