General Manager

Minneapolis Bouldering Project, LLC

Minneapolis (MN)

On-site

USD 90,000 - 120,000

Full time

6 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Parental leave

Employee Assistance Program

Free membership for you and a guest

Discounts on gear and local partners

Supportive work culture

Job summary

Minneapolis Bouldering Project, LLC seeks a General Manager to oversee gym operations, programming, and facilities at our climber-focused facility in Minneapolis. You will drive operational excellence, financial performance, and team development while upholding safety and an inclusive culture aligned with our mission and values.

You will lead the management team, collaborate with marketing and programming, and foster a welcoming environment for staff and members.

Qualifications

3+ years of management experience in operations, fitness, climbing, or hospitality.
Proven success in leading diverse teams and driving performance.
Strong organizational and financial management skills.
Excellent communication and leadership abilities.
Experience developing and implementing systems and processes.
Commitment to inclusivity, safety, and community engagement.

Responsibilities

Lead and support the gym’s management team to operate a best-in-class facility
Oversee day-to-day operations, ensuring safety, cleanliness, and operational efficiency
Implement and evolve systems for operations, safety, and customer experience
Develop and manage gym budgets, reporting, and overall financial health
Foster a welcoming, inclusive, and high-performing workplace culture
Collaborate with marketing, events, and programming teams to enhance community engagement
Maintain accountability and support professional development at all staff levels
Support a positive, productive relationship with union-represented staff, including consistent application of workplace policies, timely issue resolution, and close partnership with HR and Legal on labor matters
Lead risk management efforts, including emergency planning and incident response
Build relationships with local organizations to support outreach and inclusivity
Serve as the primary point of contact for the Regional Manager and Support Team

Skills

Management experience

Leadership of diverse teams

Financial management

Communication skills

Systems & processes

Inclusivity & safety focus

Job description

About Bouldering Project

Bouldering Project is more than a climbing gym—we’re a community. We’re driven by a shared belief: that climbing, movement, and connection should be accessible to everyone. From first-timers to seasoned climbers, families to fitness enthusiasts, and our own teammates—we create inclusive, inspiring spaces where people move, grow, and belong. With world-class climbing, yoga and fitness offerings, and welcoming community spaces, we’re proud to serve nine markets across the U.S.—and we’re just getting started.

About the Role

The General Manager oversees all aspects of gym operations, programming, and facilities at Bouldering Project. This leadership role drives operational excellence, financial performance, team development, and community impact. The General Manager ensures safety, efficiency, and an inclusive culture aligned with Bouldering Project’s mission and values.

What You’ll Do

Lead and support the gym’s management team to operate a best-in-class facility
Oversee day-to-day operations, ensuring safety, cleanliness, and operational efficiency
Implement and evolve systems for operations, safety, and customer experience
Develop and manage gym budgets, reporting, and overall financial health
Foster a welcoming, inclusive, and high-performing workplace culture
Collaborate with marketing, events, and programming teams to enhance community engagement
Maintain accountability and support professional development at all staff levels
Support a positive, productive relationship with union-represented staff, including consistent application of workplace policies, timely issue resolution, and close partnership with HR and Legal on labor matters
Lead risk management efforts, including emergency planning and incident response
Build relationships with local organizations to support outreach and inclusivity
Serve as the primary point of contact for the Regional Manager and Support Team

Requirements

What You’ll Bring

Required Qualifications

3+ years of management experience, preferably in operations, fitness, climbing, or hospitality
Proven success in leading diverse teams and driving performance
Strong organizational and financial management skills
Excellent communication and leadership abilities
Experience developing and implementing systems and processes
Commitment to inclusivity, safety, and community engagement

Preferred Qualifications

Familiarity with climbing gym operations
Experience managing large facilities or multi-department environments
Bilingual or multilingual communication skills
CPR/First Aid certification
Experience supervising or supporting employees in a unionized workplace

Working at Bouldering Project

At Bouldering Project, we aim to cultivate excitement for movement, belonging, and community. We lead by example—making our spaces and offerings accessible and welcoming to all. Our core values—Inclusive, Quality-Obsessed, Local at the Core, and Growth-Oriented—are expected to be demonstrated in both leadership and daily operations. These values guide how we build community, deliver exceptional experiences, and continually evolve together.

This role may require a flexible schedule, including availability during evenings, weekends, or outside standard business hours depending on programming and business needs.

Compensation & Benefits

This is a full-time position. Compensation is based on experience and local market benchmarks.