General Manager

Washington D.C. Bouldering Project, LLC; Washington (District of Columbia); On-site; USD 110,000 - 160,000; Full time

Job summary

Bouldering Project is seeking a General Manager in Washington, DC to oversee all gym operations, programming, and facilities. This leader will drive safety, efficiency, and financial health while nurturing an inclusive, high-performing team and vibrant community presence.

You will partner with marketing, events, and programming teams to elevate member experience, manage budgets, and develop staff across levels, ensuring alignment with our mission.

Qualifications

• 3+ years of management experience, preferably in operations, fitness, climbing, or hospitality.
• Proven success in leading diverse teams and driving performance.
• Strong organizational and financial management skills.
• Excellent communication and leadership abilities.
• Experience developing and implementing systems and processes.
• Commitment to inclusivity, safety, and community engagement.

Responsibilities

• Lead and support the gym’s management team to operate a best-in-class facility
• Oversee day-to-day operations, ensuring safety, cleanliness, and operational efficiency
• Implement and evolve systems for operations, safety, and customer experience
• Develop and manage gym budgets, reporting, and overall financial health
• Foster a welcoming, inclusive, and high-performing workplace culture
• Collaborate with marketing, events, and programming teams to enhance community engagement
• Maintain accountability and support professional development at all staff levels
• Lead risk management efforts, including emergency planning and incident response
• Build relationships with local organizations to support outreach and inclusivity
• Serve as the primary point of contact for the Regional Manager and Support Team

Skills

Management

Leadership

Operations

Budgeting

Communication

Systems

Inclusivity

Safety

Job description

Description

About Bouldering Project

Bouldering Project is more than a climbing gym—we’re a community. We’re driven by a shared belief: that climbing, movement, and connection should be accessible to everyone. From first-timers to seasoned climbers, families to fitness enthusiasts, and our own teammates—we create inclusive, inspiring spaces where people move, grow, and belong. With world-class climbing, yoga and fitness offerings, and welcoming community spaces, we’re proud to serve nine markets across the U.S.—and we’re just getting started.

About the Role

The General Manager oversees all aspects of gym operations, programming, and facilities at Bouldering Project. This leadership role drives operational excellence, financial performance, team development, and community impact. The General Manager ensures safety, efficiency, and an inclusive culture aligned with Bouldering Project’s mission and values.

What You’ll Do

• Lead and support the gym’s management team to operate a best-in-class facility
• Oversee day-to-day operations, ensuring safety, cleanliness, and operational efficiency
• Implement and evolve systems for operations, safety, and customer experience
• Develop and manage gym budgets, reporting, and overall financial health
• Foster a welcoming, inclusive, and high-performing workplace culture
• Collaborate with marketing, events, and programming teams to enhance community engagement
• Maintain accountability and support professional development at all staff levels
• Lead risk management efforts, including emergency planning and incident response
• Build relationships with local organizations to support outreach and inclusivity
• Serve as the primary point of contact for the Regional Manager and Support Team

Requirements

What You’ll Bring

Required Qualifications

• 3+ years of management experience, preferably in operations, fitness, climbing, or hospitality
• Proven success in leading diverse teams and driving performance
• Strong organizational and financial management skills
• Excellent communication and leadership abilities
• Experience developing and implementing systems and processes
• Commitment to inclusivity, safety, and community engagement

Preferred Qualifications

• Familiarity with climbing gym operations
• Experience managing large facilities or multi-department environments
• Bilingual or multilingual communication skills
• CPR/First Aid certification