General Manager — Climbing Gym & Free Membership

Climbing Business Journal; Minneapolis (MN); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Bouldering Project is seeking a General Manager to oversee all gym operations, programs, and facilities. You will drive financial performance, team development, and community impact while upholding safety and an inclusive culture in our nine markets across the U.S.

The role requires 3+ years in management, strong leadership, and the ability to implement scalable systems. A flexible schedule and collaboration with HR, Legal, and union staff are part of the job.

Qualifications

• 3+ years of management experience in operations, fitness, climbing, or hospitality.
• Proven success in leading diverse teams and driving performance.
• Strong organizational and financial management skills.
• Excellent communication and leadership abilities.
• Experience developing and implementing systems and processes.
• Commitment to inclusivity, safety, and community engagement.

Responsibilities

• Lead and support the gym’s management team to operate a best-in-class facility
• Oversee day-to-day operations, ensuring safety, cleanliness, and operational efficiency
• Implement and evolve systems for operations, safety, and customer experience
• Develop and manage gym budgets, reporting, and overall financial health
• Foster a welcoming, inclusive, and high-performing workplace culture
• Collaborate with marketing, events, and programming teams to enhance community engagement
• Maintain accountability and support professional development at all staff levels
• Support a positive, productive relationship with union-represented staff, including consistent application of workplace policies, timely issue resolution, and close partnership with HR and Legal on labor matters
• Lead risk management efforts, including emergency planning and incident response
• Build relationships with local organizations to support outreach and inclusivity
• Serve as the primary point of contact for the Regional Manager and Support Team

Skills

Management experience

Team leadership

Financial management

Communication

Systems & processes

Inclusivity & safety

Job description

Bouldering Project is seeking a General Manager to oversee all gym operations, programs, and facilities. You will drive financial performance, team development, and community impact while upholding safety and an inclusive culture in our nine markets across the U.S.

The role requires 3+ years in management, strong leadership, and the ability to implement scalable systems. A flexible schedule and collaboration with HR, Legal, and union staff are part of the job.