General Manager - Comfort Mainstay Suites Hotel

Kingsley & Co.; Cincinnati (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

A prominent hospitality management firm in Cincinnati seeks a Hotel General Manager to oversee hotel operations and ensure exemplary guest experiences. This role involves driving revenue, managing expenses, and developing a strong team culture. Ideal candidates should have over 3 years of hotel management experience, a solid understanding of hotel operations and revenue management, and proficiency in relevant management systems. A full-time, on-site position working 40 hours a week is available.

Qualifications

• 3+ years of hotel management experience, preferably with Choice Hotels.
• Strong understanding of hotel operations and revenue management.
• Proficiency in hotel management systems.

Responsibilities

• Lead day-to-day hotel operations and ensure compliance with brand standards.
• Drive revenue through effective rate strategy and occupancy management.
• Recruit, train, and develop a positive team culture.

Skills

Hotel operations management

Revenue management

Guest service standards

Leadership skills

Communication

Problem-solving

Tools

Choice Advantage

Job description

2347 Reading Rd, Cincinnati, OH 45202, USA

Job Type

Full Time

Workspace

Full time, on site

Pay

Salary, Based on Experience

Shift/ Schedule

40 hour week, Monday - Sunday, Schedule may vary.

Experience

Previous Management Experience Required

About the Role

The Hotel General Manager is responsible for overseeing all aspects of hotel operations in alignment with Choice Hotels brand standards. This role ensures exceptional guest experiences, drives revenue and profitability, and leads the team in daily execution across front office, housekeeping, maintenance, and sales.

Responsibilities

• Lead all day-to-day hotel operations, ensuring compliance with Choice brand standards and SOPs
• Drive revenue performance through rate strategy, occupancy management, and sales initiatives
• Manage expenses, budgets, and P&L to meet financial targets
• Recruit, train, and develop staff; foster a positive and accountable team culture
• Ensure high levels of guest satisfaction and respond to guest feedback and service recovery
• Oversee housekeeping, maintenance, and property condition to maintain brand quality scores
• Maintain compliance with all safety, licensing, and regulatory requirements
• Utilize Choice systems (Choice Advantage, reports, STAR reports) to monitor performance and adjust strategy
• Coordinate with ownership on reporting, capital improvements, and operational initiatives

Qualifications/ Requirements

• 3+ years of hotel management experience (Choice Hotels experience preferred)
• Strong understanding of hotel operations, revenue management, and guest service standards
• Experience managing budgets, forecasting, and financial reporting
• Proven leadership and team development skills
• Proficiency in hotel management systems (Choice Advantage preferred)
• Strong communication and problem-solving abilities

About the Company

Kingsley + Co. is an equal opportunity employer. All applicants will be considered for internship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Other Information

The above description is not designed to cover or contain a comprehensive list of duties and responsibilities required. Duties & responsibilities may change or new ones may be assigned any time and without notice.