General Manager - Coffeehouse Leadership & Growth

Coffee & Bagel Brands; Washington (Washington County); On-site; USD 29,000 - 55,000; Full time

Job summary

Caribou Coffee is seeking a hands-on Manager to lead a high-performing team in Minneapolis, MN. You will oversee staffing, scheduling, and training, while driving guest satisfaction and sales through coaching and strong operations.

You will manage daily operations, uphold safety standards, and leverage tools like Toast and Workday to ensure consistent, high-quality service across all shifts.

Qualifications

• Minimum 1–2 years of restaurant, retail, or guest service management experience.
• Must be 18 years of age or older.
• Valid driver's license and reliable transportation for supply chain, operational, and marketing tasks.
• Reliable transportation to and from the workplace.
• Ability to work full-time (40-47 hours per week).
• The role regularly requires overtime, including early mornings, evenings, weekends, and holidays.
• Preferred: ServSafe certification, or the ability to obtain it within 90 days of employment.
• Experience with sales building, Profit & Loss (P&L) statements, recruitment, and training.
• Proficiency with coffeehouse systems including Toast, CrunchTime, Teamwox, EcoSure, Medallia, Workday, and Beekeeper.
• High school diploma or GED equivalent.

Responsibilities

• Maintain staffing levels that meet business needs across all shifts, especially peak dayparts.
• Create accurate, demand-based schedules, publish them on time, and proactively develop bench strength and succession plans.
• Build and retain a skilled, experienced team by setting clear goals, coaching performance, recognizing contributions, and strengthening engagement.
• Own the execution and completion of role-based training, onboarding, and all related development initiatives.
• Understand what motivates each team member, address concerns promptly, and provide individualized coaching and support.
• Model and uphold company policies, practices, and standards, and maintain a safe, supportive environment for team members and guests.
• Use designated Caribou systems and tools accurately, consistently, and within required timelines to complete administrative and operational tasks.

Skills

Leadership

Communication

Team development

Guest service excellence

Education

High school diploma or GED

ServSafe certification

Tools

Toast

CrunchTime

Teamwox

EcoSure

Medallia

Workday

Beekeeper

Job description

Caribou Coffee is seeking a hands-on Manager to lead a high-performing team in Minneapolis, MN. You will oversee staffing, scheduling, and training, while driving guest satisfaction and sales through coaching and strong operations.

You will manage daily operations, uphold safety standards, and leverage tools like Toast and Workday to ensure consistent, high-quality service across all shifts.