General Manager – Chesterfield Towne Center

Pacific Retail Capital Partners; Virginia (MN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with employer matching

Life and disability insurance

Paid time off and holidays

Paid time off

Paid holidays

Job summary

A leading retail management firm is seeking a General Manager for Chesterfield Towne Center. The role involves overseeing property operations to achieve strategic goals and manage resources effectively. Candidates should have a bachelor's degree and substantial experience in retail property management. This opportunity offers a competitive salary and a comprehensive benefits package, including health coverage and retirement plans. Join a collaborative team focused on delivering top-tier service and enhancing the retail experience.

Qualifications

• Bachelor's degree in a related field with significant experience in retail property management.
• Strong understanding of budgeting and performance analysis.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Proven leadership and people development skills with a track record of driving results.
• Excellent communication, problem-solving and time-management abilities with a customer-service focus.

Responsibilities

• Lead property operations to meet ownership goals.
• Conduct daily inspections to uphold property standards.
• Manage tenant relationships and coordinate marketing efforts.
• Ensure compliance with local codes and regulations.
• Monitor financial reporting, NOI, and cash flow; manage vendor and contract performance.
• Foster collaboration with owners, tenants, and community stakeholders.

Skills

Leadership skills

Financial acumen

Communication skills

Problem-solving skills

Time management

Leadership

People development

Communication

Problem-solving

Time management

Customer service

MS Office

Education

Bachelor’s degree in a related field

5–10 years of experience in retail property management

Tools

Microsoft Office Suite

Job description

Overview

General Manager – Chesterfield Towne Center

As the General Manager at Chesterfield Towne Center, you will lead all aspects of property operations to achieve ownership goals, providing strategic direction and oversight to ensure the successful execution of key objectives and accountabilities.

Best-in-Class Benefits and Perks:

We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation, depending on experience, and an extensive benefits package, including:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off and holidays

Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative atmosphere where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

To succeed, you should have

• Bachelor’s degree in a related field with 5–10 years of experience in retail property management.
• Solid financial acumen, including budgeting, forecasting, lease interpretation, and performance analysis.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and ability to quickly learn new technology platforms.
• Proven leadership and people development skills with the ability to motivate teams, manage performance, and drive results.
• Excellent communication, problem-solving, and time management abilities with a strong customer service focus.

Responsibilities

Management, Operations, and Marketing

• Maintain safety, cleanliness, and integrity of all areas of all buildings, systems, and equipment for all property users.
• Perform daily property inspections to ensure the highest standards.
• Prepare the team to respond to emergencies and crises.
• Have thorough knowledge of the area market, including all competitive properties and area demographics.
• Develop and maintain an appropriate level of involvement in community affairs and activities representing the property’s interest.
• Enforce all tenant lease requirements.
• Manage the activities of the property’s marketing manager.
• Establish an effective working relationship with all department store managers and other key merchants, including specialty tenants, to understand and drive sales.
• Coordinate the operational aspects of the property in a manner that protects, maintains, and improves the value of the owner’s asset.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations, and pass the compliance portion of the operations audit.
• Implement preventive, ongoing & anticipated maintenance/repair programs.
• Select contracted services by developing scopes of work, requesting bids, monitoring performance per scopes of work, and contractual agreements.
• Manage multiple employees through effective communication, supervision, training, and scheduling to ensure tasks are completed on time & within budget.
• Develop multi-year capital project plans and manage the process to complete the capital projects.
• Manage tenant construction with contractors, tenants, and consultants.
• Compliance with local codes and regulations.
• Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (security, landscaping, janitorial, etc.) are performing up to our standards.
• Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects.
• Purchase building and maintenance supplies, machinery, and equipment.
• Establish and maintain appropriate communication with all staff and develop protocols for information sharing.

Leasing

• Work in conjunction with the property’s Leasing Specialist to execute new and renewal leases to meet or exceed client objectives.
• Direct activities of the specialty leasing function to optimize temporary tenant and cart occupancy to maximize property revenue.
• Develop and maintain an effective working relationship with the property’s leasing specialist to ensure budgeted leasing activity occurs.
• Negotiate all tenant rent reduction or termination requests.

Financial Performance and Reporting

• Drive NOI – Achieve (and wherever possible exceed) budgeted net operating income for property.
• Determine opportunities to improve tenant recovery ratios.
• Manage the property’s capital to budgeted levels.
• Direct the timely preparation and implementation of all financial reports, including budgets, monthly/quarterly reports, sales reports, variance reports, cash flow analyses, and forecasts.
• Monitor the collections of all rents and execute appropriate collection processes.

Ownership Relationships

• Establish and maintain an effective working relationship with the owner partnership team.

Employee Motivation and Development

• Direct and supervise the activities of all property employees. Resolve employee issues & work with Insperity to manage employee performance.
• Develop a personnel action plan for each direct report to identify opportunities for further career development. Ensure that all supervisory employees do the same for their direct reports.
• Provide regular feedback to employees via annual performance objectives, mid-year reviews, annual reviews, and other communication mechanisms.
• Coordinate appropriate training for property personnel.

Ready to take your career to the next level? Join us in making Chesterfield Towne Center the go-to shopping, dining, and entertainment destination!

Seize this opportunity to join our vibrant team, where each day offers new challenges and rewards. Help us craft a shopping experience that surpasses all expectations! Please submit your resume and cover letter to [e-mail] .

Include the cover letter and reference "General Manager — Chesterfield Towne Center" in the subject line.

Pacific Retail Capital Partners is a fully integrated, entrepreneurial organization with an unparalleled depth of knowledge in all aspects of retail real estate. Our team of executives and strategic partners draws on decades of experience with major national shopping center owners to deliver top-tier service as an operating partner and efficiently oversee the company's portfolio. Our broad-based talent is versed in multiple disciplines, from investment and development, which enables the company to quickly assess market opportunities, to management, marketing, and leasing, which allows it to control costs effectively and maintain the quality of its properties. This position is based in Richmond, VA, but our company operates nationally, particularly in large regional malls.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.