General Manager - Bakery Brand Leader, Guest Obsessed

Bruegger's Enterprises, Inc.; New York (NY); On-site; USD 26,000 - 47,000; Full time

Job summary

Bruegger's Bagels in Webster, NY is seeking a General Manager to lead overall restaurant performance, guest experience, and team development. You will own the P&L, manage costs, scheduling, and inventory while ensuring brand standards and safety.

The role emphasizes hands-on leadership, mentoring District Shift Leaders and Bakers, and delivering strong financial results in a fast-paced environment. The position supports work-life balance and flexible hours.

Qualifications

• Must be at least 18 years old.
• High school diploma required; college degree preferred.
• 3+ years of customer service experience, with at least 1 year of management experience.
• Experience managing restaurant operations, including financials, labor, and inventory.
• Strong understanding of P&L management and cost control.
• Demonstrated ability to lead, coach, and develop team members.
• Strong organizational, time management, and problem-solving skills.
• Ability to work varied hours, including early mornings, evenings, weekends and holidays.
• Valid driver’s license and reliable transportation.

Responsibilities

• Own overall restaurant performance across sales, people, operations, and controllable profit.
• Manage the restaurant P&L, including revenue, labor, food cost, and expenses.
• Develop plans to achieve sales goals and drive profitability.
• Build and manage labor schedules balancing business needs and experience.
• Oversee inventory management, ordering, and product usage to minimize waste.
• Ensure food quality, safety, cleanliness, and brand standards.
• Lead and develop District Shift Leaders and team members.
• Foster an inclusive, high-performing team culture.

Skills

Restaurant Operations

P&L Management

Team Leadership

Customer Service

Budgeting

Education

High School Diploma

College Degree preferred

Job description

Bruegger's Bagels in Webster, NY is seeking a General Manager to lead overall restaurant performance, guest experience, and team development. You will own the P&L, manage costs, scheduling, and inventory while ensuring brand standards and safety.

The role emphasizes hands-on leadership, mentoring District Shift Leaders and Bakers, and delivering strong financial results in a fast-paced environment. The position supports work-life balance and flexible hours.