Senior Sales Manager | ARRIVE

ARRIVE Hotel Palm Springs; Palm Springs (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package with

Job summary

ARRIVE Palm Springs is seeking a Senior Sales Manager to drive day-to-day sales and reservations, building long-term relationships with clients that keep rooms booked and revenue growing. You will support the Director of Sales, balancing hands-on account management with strategy across transient and group business.

In this role you will lead direct sales, manage blocks, partner with F&B for events, and represent Palisociety in the community, traveling for client appointments and trade shows as

Qualifications

• Two years of hotel sales experience or equivalent lifestyle/boutique hotel experience.
• Excellent written and verbal communication skills.
• Strong organization, professionalism, and attention to detail.
• Proficient in Microsoft Office.
• Flexible schedule which could include weekends and holidays.

Responsibilities

• Develop and execute a direct sales program with KPI targets across transient and group markets.
• Service and manage room blocks, coordinating with F&B for events and catering sales.
• Target new business through networking, prospecting and research.
• Build strong client relationships and manage inquiries and group blocks.
• Gain knowledge of revenue management including pricing strategy and reservations systems.
• Prepare sales metrics and production reports for group, transient, and F&B bookings.
• Represent Palisociety at community events and travel for client appointments as needed.
• Lead by example and foster a culture aligned with brand values within the hotel team.
• Own the guest and client experience to elevate the hotel's reputation.

Skills

Hotel sales

Communication skills

Organization

Microsoft Office

Flexible schedule

Prospecting

Relationship building

Education

College degree

Tools

Oracle CRM

TripleSeat

Job description

WHO WE ARE:

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT ARRIVE PALM SPRINGS:

Located in the Uptown Design District, ARRIVE Palm Springs is a striking design and architectural landmark, honoring the city's rich modernist legacy. Our 32-room boutique hotel features bright, residential-style guest rooms, a 42-foot-long pool and hot tub, firepits, bocce ball, ping pong tables, and a poolside restaurant and bar serving refreshing cocktails and California-centric classics.

POSITION PROFILE:

The Senior Sales Manager drives day-to-day sales and reservations for ARRIVE Palm Springs, building long-term, value-based relationships with clients that keep rooms booked and revenue growing. You'll support the Director of Sales, balancing hands-on account management with big-picture strategy across transient and group business.

THE TASK AT HAND:

• Develop and execute a direct sales program — appointment-oriented sales calls, meeting monthly KPIs across transient and group markets.
• Service and manage room blocks, ensuring groups experience a seamless stay, and partner with F&B to drive events and catering sales.
• Target new business and maximize key accounts through networking, prospecting, and research.
• Build strong client relationships — field inbound inquiries, manage group blocks, and support the Director of Sales administratively.
• Build a strong working knowledge of revenue management — market intelligence, pricing strategy, and reservations systems.
• Prepare accurate, timely sales metrics and production reports for group, transient, and F&B bookings.
• Represent Palisociety in the community and industry, traveling for client appointments and trade shows as needed.
• Lead by example - serve as a visible champion of brand culture within the hotel leadership team, cultivating an open-door environment that develops an engaged, effective team capable of bringing that culture to life.
• Own the guest and client experience, continuously working to improve satisfaction and outcomes to elevate the hotel's reputation.

WHAT WE'RE LOOKING FOR:

Required

• Two years of hotel sales experience or equivalent lifestyle/boutique hotel experience; college degree preferred.
• Excellent written and verbal communication skills, including clear phone communication.
• Strong organization, professionalism, and attention to detail.
• Proficient in Microsoft Office.
• Flexible schedule which could include weekends and holidays as needed.

Preferred

• Oracle and Triple Seat experience a plus.

WHAT'S IN IT FOR YOU:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).