Room Attendant | ARRIVE Wilmington

ARRIVE Hotel Wilmington; Wilmington (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Career advancement

Employee discounts

Job summary

ARRIVE Hotel Wilmington, part of Palisociety, is seeking a Room Attendant to clean, sanitize, and tidy guest rooms and common areas to maintain pristine accommodations for guests. The role requires attention to detail and adherence to cleaning standards, with a focus on guest comfort and safety.

Responsibilities include inspecting rooms, restocking linens and amenities, adjusting furniture, and ensuring all electronics and in-room devices function properly.

Qualifications

• 1 year of related experience in a hotel.
• Flexible schedule, including weekends and holidays.
• Strong knowledge of cleaning products.

Responsibilities

• Maintain pristine, sanitary, and tidy hotel spaces, from guest rooms to common areas and staff offices, following cleansing guidelines and standard procedures.
• Clean guest rooms as instructed by supervisors based on priority and guest check-ins, including closets, door tracks, and under beds and furniture for debris.
• Inspect and replace bathrobes, linens, and amenities as needed, ensuring correct hanger counts and extra blankets and pillows.
• Realign or adjust furniture to match floor plan and designated placement, and maintain menus, postcards, and other in-room collateral.
• Inspect furniture for tears, rips, or stains, reporting any damage to the supervisor immediately.
• Remove dust and debris from upholstered furniture and electronics (TV, clock radios, remotes, cable box), testing electronics and setting the correct time and channels.
• Clean lamps, light switches, windows, ledges, frames, and telephones, removing dust, spots, grease, and smears.
• Empty and clean the ice bucket and mini bar, ensuring the mini bar is plugged in and securely locked.

Skills

Hospitality mindset

Cleaning products

Mobility

Job description

WHO WE ARE:

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood‑centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT ARRIVE WILMINGTON:

An intimate 34‑room hotel, ARRIVE Wilmington is located in the heart of charming downtown Wilmington, N.C., near Wilmington Riverwalk, a full mile of scenic boardwalk that hugs the borders of the riverfront, providing endless views and easy access to Cape Fear Coast beaches. On‑site restaurant Dram Yard serves Southern coastal cuisine with global influences, while the courtyard garden Gazebo Bar prepares refreshing cocktails and flavorful snacks to enjoy around a fire pit or at the bowling

POSITION PROFILE:

We're looking for a qualified Room Attendant ready to clean, sanitize, and tidy guest rooms to maintain pristine accommodations for our guests.

THE TASK AT HAND:

• Maintain pristine, sanitary, and perfectly tidy hotel spaces, from guest rooms to common areas and staff offices, following cleansing guidelines and standard procedures.
• Clean guest rooms as instructed by supervisors based on priority and guest check‑ins, including closets, door tracks, and under beds and furniture for debris.
• Inspect and replace bathrobes, linens, and amenities as needed, ensuring correct hanger counts and extra blankets and pillows.
• Realign or adjust furniture to match floor plan and designated placement, and maintain menus, postcards, and other in‑room collateral.
• Inspect furniture for tears, rips, or stains, reporting any damage to the supervisor immediately.
• Remove dust and debris from upholstered furniture and electronics (TV, clock radios, remotes, cable box), testing electronics and setting the correct time and channels.
• Clean lamps, light switches, windows, ledges, frames, and telephones, removing dust, spots, grease, and smears.
• Empty and clean the ice bucket and mini bar, ensuring the mini bar is plugged in and securely locked.

WHAT WE'RE LOOKING FOR:

Required

• 1 year of related experience in a similar position in a hotel.
• Strong working knowledge of and passion for hospitality; strong knowledge of cleaning products.
• Flexible schedule, including weekends and holidays.

Physical

• Requires mobility and prolonged standing, walking, bending, and lifting up to 30 lbs.

WHAT'S IN IT FOR YOU:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).