General Manager

Big Blue Swim School - Watchung; Wilmette (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Quarterly bonus opportunities

401(k) with company match

Training and professional development

Job summary

Big Blue Swim School in Wilmette, IL is seeking a General Manager to lead daily operations, staff development, and guest experiences at our flagship location.

The role requires 5+ years managing large teams, strong communication, and hands-on leadership to maintain safety, service quality, and facility standards.

Salary ranges from $60,000 to $70,000 plus benefits including health, PTO, and a path for growth within a mission-driven swim school.

Qualifications

• 5+ years of management experience leading large teams (30+ employees).
• Ability to provide high level service and create a strong sense of community for customer base.
• Strong written and verbal communication skills.
• Ability to multi task in a fast paced environment.
• Strong critical thinking skills and proactive approach to problem solving.
• Must be able to lift 30 lbs. and be on your feet for long periods of time.
• Must be available on weekends and evening/nights.

Responsibilities

• Manage the facility's training, scheduling, hiring, and performance assessment, including ensuring the facility is properly staffed at all times.
• Problem solve facility issues and customer concerns in a professional manner.
• Create a positive and fun learning environment for all students.
• Engage in continuous training opportunities for all staff.
• Oversee facility budgets, meet financial targets and implement revenue generating initiatives.
• Maintain proper pool chemicals and pump room operations.
• Ensure safety of patrons and staff in the facility at all times.

Job description

We show kids they can do anything by unlocking their full potential in the water.

We encourage full-time swim instructors, who love working with kids and want to grow with us.

Competitive Pay

Industry-leading, full-time pay packages, including health benefits, paid-time off, and more.

Love What You Do

Work with an awesome team in a fun environment, while making a difference in the lives of children.

Position: General Manager

Location: Wilmette, IL

Job Id: 1236

# of Openings: 1

Big Blue Swim School (BBSS) is a fast-growing, mission-driven company that aims to show kids they can do anything by unlocking their full potential in the water. Through team activities, continuous training, opportunities for growth, and fun perks, we create an environment that is inclusive, supportive, and impactful for our community. We are committed to developing our team and proudly promote from within, creating opportunities for long-term career growth.

The General Manager is the senior site leader responsible for thorough knowledge of all processes and procedures pertaining to facility maintenance and operations, front-desk customer service, lesson quality, staff training and performance. This role ensures every function of the Big Blue facility is operating in a superior, professional, and fun manner. The ideal candidate will be an excellent team player, have great communication skills, and driven to succeed within the company.

Salary Range: $60,000-70,000
The listed salary range represents the anticipated compensation for this role. Final offers will depend on a candidate's experience and how closely their background aligns with the position requirements. Most new hires typically begin near the lower end of the range.

Responsibilities:

• Manage the facility's training, scheduling, hiring, and performance assessment, including ensuring the facility is properly staffed at all times.
• Problem solve facility issues and customer concerns in a professional manner.
• Create a positive and fun learning environment for all students.
• Engage in continuous training opportunities for all staff.
• Oversee facility budgets, meet financial targets and implement revenue generating initiatives.
• Maintain proper pool chemicals and pump room operations.
• Ensure safety of patrons and staff in the facility at all times.
• Medical, dental, vision and other health related benefits
• Comprehensive time off with three weeks of PTO and additional sick time
• Quarterly performance-based bonus opportunities
• 401(k) with company matching
• Training and professional development opportunities
• Free Big Blue swim lessons for family

Requirements:

• 5+ years management experience leading large teams (30+ employees)
• Ability to provide high level service and create a strong sense of community for customer base
• Strong written and verbal communication skills
• Ability to multi task in a fast paced environment
• Strong critical thinking skills and proactive approach to problem solving
• Must be able to lift 30 lbs. and be on your feet for long periods of time
• Must be available on weekends and evening/nights

We welcome people with different abilities, backgrounds, identities, and mindsets to join us.

Big Blue Swim School is an equal opportunity employer for all employees and applicants without regard to race, color, religion, national origin, sex, gender identity, age, physical or mental ability, sexual orientation, marital status, veteran status, and genetic information.