General Manager

Big Blue Swim School; Wilmette (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health benefits

PTO & sick time

Bonuses

401(k)

Training & development

Free swim lessons for family

Job summary

Big Blue Swim School in Wilmette, IL is seeking a General Manager to lead facility operations, staff training, and customer service. You will ensure high standards in lesson quality, safety, and a positive learning environment while driving performance and growth for the site.

Ideal candidates bring 5+ years of management experience, strong communication skills, and a proactive, team‑oriented mindset. Weekend/evening availability is required and the role offers full benefits and growth.

Qualifications

• 5+ years of management experience leading large teams (30+ employees).
• Ability to provide high level service and create a strong sense of community.
• Strong written and verbal communication skills.
• Ability to multi task in a fast paced environment.
• Proactive problem solver with critical thinking.

Responsibilities

• Manage the facility’s training, scheduling, hiring, and performance assessment, ensuring proper staffing.
• Address customer concerns professionally and solve facility issues.
• Create a positive and fun learning environment for students.
• Oversee budgets and implement revenue generating initiatives.
• Ensure safety of patrons and staff at all times.

Skills

Management experience

Customer service

Communication skills

Multi-tasking

Problem solving

Job description

Wilmette, IL

Big Blue Swim School (BBSS) is a fast-growing, mission-driven company that aims to show kids they can do anything by unlocking their full potential in the water. Through team activities, continuous training, opportunities for growth, and fun perks, we create an environment that is inclusive, supportive, and impactful for our community. We are committed to developing our team and proudly promote from within, creating opportunities for long-term career growth.

The General Manager is the senior site leader responsible for thorough knowledge of all processes and procedures pertaining to facility maintenance and operations, front-desk customer service, lesson quality, staff training and performance. This role ensures every function of the Big Blue facility is operating in a superior, professional, and fun manner. The ideal candidate will be an excellent team player, have great communication skills, and driven to succeed within the company.

Salary Range: $60,000-70,000

The listed salary range represents the anticipated compensation for this role. Final offers will depend on a candidate’s experience and how closely their background aligns with the position requirements. Most new hires typically begin near the lower end of the range.

Responsibilities:

• Manage the facility’s training, scheduling, hiring, and performance assessment, including ensuring the facility is properly staffed at all times.
• Problem solve facility issues and customer concerns in a professional manner.
• Create a positive and fun learning environment for all students.
• Engage in continuous training opportunities for all staff.
• Oversee facility budgets, meet financial targets and implement revenue generating initiatives.
• Maintain proper pool chemicals and pump room operations.
• Ensure safety of patrons and staff in the facility at all times.

Benefits:

• Medical, dental, vision and other health related benefits
• Comprehensive time off with three weeks of PTO and additional sick time
• Quarterly performance-based bonus opportunities
• 401(k) with company matching
• Training and professional development opportunities
• Free Big Blue swim lessons for family

Requirements:

• 5+ years management experience leading large teams (30+ employees)
• Ability to provide high level service and create a strong sense of community for customer base
• Strong written and verbal communication skills
• Ability to multi task in a fast paced environment
• Strong critical thinking skills and proactive approach to problem solving
• Must be able to lift 30 lbs. and be on your feet for long periods of time
• Must be available on weekends and evening/nights

We welcome people with different abilities, backgrounds, identities, and mindsets to join us. Big Blue Swim School is an equal opportunity employer for all employees and applicants without regard to race, color, religion, national origin, sex, gender identity, age, physical or mental ability, sexual orientation, marital status, veteran status, and genetic information.