General Manager

The UPS Store Mount Pocono #5501; Wescosville (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

The UPS Store Mount Pocono #5501 is seeking a General Manager to lead daily operations, train staff, and keep the center compliant while delivering world-class customer service. You will supervise a team, manage schedules, and drive cost control, reporting weekly and monthly results to the franchise owner.

The ideal candidate has post-high-school education, two years of retail operations experience, strong leadership, and solid computer skills, with the ability to motivate a team to optimize

Qualifications

• Advanced education degree, coursework, or tech school.
• Previous store management experience required.
• Proficient in Microsoft Office and Adobe Suites.
• Strong phone skills and effective communication.

Responsibilities

• Supervise, motivate and develop Associates, focusing on customer service and teamwork.
• Perform print production projects using common software applications (Word, Excel, Publisher, Photoshop, Acrobat, Illustrator).
• Ensure compliance in Operational Standards and audit requirements.
• Monitor customer service delivery and customer satisfaction.
• Develop and implement the store marketing program.
• Manage inventory.
• Oversee center maintenance, including cleanliness, safety, and organization.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Education

Advanced education

Tools

Microsoft Office

Adobe Creative Suite

Job description

The General Manager is responsible in assisting staff with the daily duties and the management of The UPS Store location at 5585 Hamilton Blvd Allentown PA 18106 location. He or she will manage staff training and schedules, keeping the center open and compliant, and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

Supervise, motivate and develop Associates, focusing on excellent customer service, operational excellence and team building.

Perform print production projects using common software applications. (e.g., Microsoft Word, Excel, Publisher, Adobe Photoshop, Acrobat, Illustrator)

Ensure compliance in the areas of Operational Standards and Requirements and Operational Excellence Results, as required in Quarterly Compliance audits.

Monitors, evaluates and maximizes customer service delivery and customer satisfaction

Develops and implements the store marketing program

Manages inventory

Oversees Center maintenance, including cleanliness, safety, and organization

Performs other duties as assigned

QUALIFICATIONS

Advanced education degree, coursework, or tech school desired

Previous store management experience required

Strong computer skills, including Microsoft Office and Adobe Suites

Outstanding phone skills

Bona fide management/leadership skills