General Manager

The UPS Store Mount Pocono #5501; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Job summary

The UPS Store in Allentown is seeking a General Manager to supervise staff, manage training and schedules, and ensure operations run smoothly while delivering world-class customer service. The role requires oversight of cost control, reporting to the franchise owner, and maintaining center compliance.

The ideal candidate has post-secondary education, retail store operations experience, leadership skills, and strong computer proficiency.

Qualifications

• Two years of retail store operations experience.
• Strong supervisory/leadership skills.
• Excellent computer/internet/software knowledge.
• Physical ability to perform this job (lifting, bending).

Responsibilities

• Supervise, motivate and develop Associates, focusing on excellent customer service, operational excellence and team building.
• Perform print production projects using common software applications. (e.g., Microsoft Word, Excel, Publisher, Adobe Photoshop, Acrobat, Illustrator)
• Ensure compliance in the areas of Operational Standards and Requirements and Operational Excellence Results, as required in Quarterly Compliance audits.
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages inventory
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

Skills

Customer service leadership

Computer skills

Effective communication

Supervisory skills

Education

Advanced education degree

Tools

Microsoft Word

Excel

Publisher

Adobe Photoshop

Acrobat

Illustrator

Job description

The General Manager is responsible in assisting staff with the daily duties and the management of The UPS Store location at 5585 Hamilton Blvd Allentown PA 18106 location. He or she will manage staff training and schedules, keeping the center open and compliant, and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

Supervise, motivate and develop Associates, focusing on excellent customer service, operational excellence and team building.

Perform print production projects using common software applications. (e.g., Microsoft Word, Excel, Publisher, Adobe Photoshop, Acrobat, Illustrator)

Ensure compliance in the areas of Operational Standards and Requirements and Operational Excellence Results, as required in Quarterly Compliance audits.

Monitors, evaluates and maximizes customer service delivery and customer satisfaction

Develops and implements the store marketing program

Manages inventory

Oversees Center maintenance, including cleanliness, safety, and organization

Performs other duties as assigned

QUALIFICATIONS

Advanced education degree, coursework, or tech school desired

Previous store management experience required

Strong computer skills, including Microsoft Office and Adobe Suites

Outstanding phone skills

Bona fide management/leadership skills