General Manager

Plazahotelelpaso; Washington (District of Columbia); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Quarterly Bonuses and Incentives

Employee Assistance and Wellness

Educational/Professional Development

Technology Reimbursements

Job summary

HHM Hotels is seeking a General Manager for the Hampton Inn Washington DC to drive operational excellence, maximize profitability, and deliver exceptional guest experiences in the heart of the nation’s capital. You will lead daily operations across all departments and ensure compliance with Hilton brand standards.

You will mentor a diverse team, implement yield strategies to boost revenue, and uphold quality, safety, and service standards while maintaining a guest-centered culture.

Qualifications

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience is required.

Responsibilities

• Lead daily operations across all hotel departments (front desk, housekeeping, maintenance, food & beverage) to ensure seamless guest experiences.
• Develop and implement strategies to maximize revenue, optimize expenses, and achieve budget goals.
• Maintain rigorous Hilton brand standards and a culture of service excellence.
• Foster a high-performing, diverse team through leadership, mentorship, and clear accountability.

Education

Associate or Bachelor’s Degree in Business, Hospitality or a related field

Job description

Opportunity: General Manager

The General Manager drives operational excellence, maximizes profitability, and delivers exceptional guest experiences at the Hampton Inn Washington DC. Responsible for leading daily operations across all departments, this role executes strategic yield management to boost revenue, maintains rigorous Hilton brand standards, and cultivates a high-performing team dedicated to seamless, award-winning hospitality in the heart of the nation's capital.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Your Focus

Leadership

• Lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels