General Manager

The Talent Shop; Washington (District of Columbia); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

401(k) plan

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability coverage

Tuition reimbursement

Professional development

Paid time off

Dining privileges

Employee discounts

Charitable matching

Job summary

The Talent Shop seeks an experienced General Manager for a premier high-volume restaurant and entertainment destination in Washington, DC. You will lead a multi-outlet operation, ensure exceptional service, and drive revenue growth while building a culture of accountability and professional development.

Relocation assistance is available for qualified candidates. The role offers a competitive base salary with performance-based bonus opportunities, comprehensive benefits, and extensive career

Qualifications

• 3+ years as General Manager in a large-scale, high-volume restaurant environment.
• Experience managing operations with 500+ guest capacity, 150+ team members, and $14M+ annual revenue.
• Proven ability to lead a hospitality operation with exceptional service standards.

Responsibilities

• Set a hospitality-driven culture and deliver memorable guest experiences.
• Lead a multi-outlet operation across lunch, dinner, brunch, bar, private dining and events.
• Ensure service standards during peak periods and act as a visible floor presence.
• Build relationships with regular guests, community partners, and team members.
• Recruit, coach, and develop managers and hourly staff; drive accountability and retention.

Skills

Leadership presence

P&L management

Budgeting

Labor planning

Cost controls

Guest-service orientation

Communication

Decision making

Talent development

Job description

General Manager – High-Volume, Upscale Restaurant & Entertainment DestinationA premier, high-volume restaurant and entertainment venue in the heart of Washington, DC is seeking an experienced General Manager to lead one of the city's most dynamic hospitality operations. This is an opportunity for a proven leader who thrives in fast-paced, guest-focused environments and has a track record of driving operational excellence, financial performance, and team development on a large scale.The ideal candidate brings the leadership presence, business acumen, and hospitality instincts necessary to oversee a complex operation serving thousands of guests weekly while maintaining exceptional service standards and a culture of accountability.Relocation assistance is available for qualified candidates.Why This Opportunity Stands OutExceptional Benefits & RewardsCompetitive base salary plus performance-based quarterly bonus opportunitiesCompany-funded retirement pension programImmediate 401(k) participationComprehensive medical, dental, vision, life, and disability coverageTelemedicine and wellness resourcesTuition reimbursement and professional development programsGenerous paid time off and leave benefitsEmployee assistance programs for financial, legal, and wellness supportComplimentary dining privileges and shift mealsEmployee discount programsCharitable matching contributionsFlexible five-day workweekCulture & Career GrowthEstablished and financially strong organizationRespectful, people-first culture built on professionalism and hospitalitySignificant opportunities for career advancement and leadership developmentBest-in-class training and support resourcesKey ResponsibilitiesLeadership & Guest ExperienceSet the tone for a hospitality-driven culture that consistently delivers memorable guest experiences.Lead a large, multi-outlet operation spanning lunch, dinner, brunch, bar, private dining, and special-event business.Ensure exceptional service standards are maintained during high-volume periods.Serve as a visible floor presence, engaging guests and resolving issues proactively.Build strong relationships with regular guests, community partners, and team members.Team DevelopmentRecruit, hire, train, coach, and develop managers and hourly team members.Foster a culture of accountability, engagement, and continuous improvement.Conduct performance reviews and create development plans for leadership staff.Lead regular management meetings focused on execution, training, and operational priorities.Champion employee retention and succession planning efforts.Financial & Operational LeadershipMaintain full ownership of restaurant financial performance, including:Revenue growthLabor managementCost of goods controlsOperating profitabilityForecasting and budgetingAnalyze business trends and implement strategies to drive sales and efficiency.Ensure all operational systems, procedures, and standards are executed consistently.Culinary & Operational PartnershipCollaborate closely with culinary leadership to ensure seamless front- and back-of-house execution.Support menu rollouts, inventory management, and cost-control initiatives.Maintain the highest standards of food safety, sanitation, and workplace safety.Lead efforts to improve service quality, operational efficiency, and guest satisfaction.QualificationsRequired ExperienceMinimum of 3 years of successful experience as a General Manager in a large-scale, high-volume restaurant environment.Experience leading operations with:500+ guest capacity150+ team members$14M+ in annual revenueDemonstrated success managing complex hospitality operations while maintaining elevated service standards.Desired Skills & AttributesStrong leadership presence with the ability to inspire and motivate large teams.Proven expertise in P&L management, budgeting, labor planning, and cost controls.Outstanding communication and interpersonal skills.Exceptional guest-service orientation and attention to detail.Ability to make confident decisions in a fast-paced environment.Passion for developing talent and building high-performing teams.Hands-on leadership style with a strong operational mindset.Commitment to excellence, accountability, and continuous improvement.Ideal Candidate ProfileThis role is best suited for a seasoned hospitality leader who combines polished guest-facing skills with strong business discipline. The successful candidate understands how to balance culture, service, and profitability while leading a large team through the demands of a high-volume operation. They are equally comfortable driving financial results, coaching managers, and greeting guests during the busiest shifts.If you have experience leading large, upscale restaurant operations and are ready to take ownership of a flagship hospitality destination, we'd love to hear from you.