General Manager

Hutchinson Consulting; Boston (MA); On-site; USD 180,000 - 240,000; Full time

Job summary

Hutchinson Consulting is seeking a General Manager to lead a prominent, high-volume hospitality destination in the Boston area. This hands-on operator will unite exceptional service, strong financial performance, engaging programming, and a positive team culture.

The role calls for visible leadership on the floor, close collaboration with culinary and business partners, and a focus on elevating guest experiences across multiple concepts and events.

Qualifications

• 7–10+ years of progressive hospitality leadership experience.
• Experience managing a complex, high-volume operation across multiple concepts.
• Strong financial and business acumen with meaningful P&L responsibility.
• Exceptional people leadership with the ability to build culture, accountability, and engagement.
• Experience managing vendor, operator, or partner relationships and labor/inventory controls.

Responsibilities

• Lead day-to-day operations across a large, fast-paced hospitality environment.
• Create a hospitality-first culture focused on memorable guest experiences.
• Maintain a highly visible presence and lead from the floor.
• Manage the full P&L, including budgeting, forecasting, labor, COGS, and expense management.
• Partner with culinary operators, vendors, and other stakeholders to drive performance.
• Identify opportunities to increase revenue, traffic, guest engagement, and repeat visitation.
• Support private events, programming, activations, and other revenue-generating initiatives.
• Recruit, coach, motivate, and develop a strong management and front-line team.
• Establish clear operating standards and accountability across the organization.
• Use business results and guest feedback to continually improve operations and performance.
• Help build stronger connections between the venue and the surrounding community.

Job description

General Manager | High-Profile Hospitality & Entertainment Destination

We are seeking an experienced General Manager to lead a high-profile, high-volume hospitality destination entering an exciting new chapter of growth and evolution.

This is a significant leadership opportunity for a dynamic, hands-on operator who loves the energy of a busy hospitality environment and knows how to bring together exceptional service, strong financial performance, engaging programming, and a great team culture.

The General Manager will have the opportunity to make an immediate impact—elevating the guest experience, strengthening operations, developing the team, building strong relationships with culinary and business partners, and helping shape the future of this well-known destination.

We are looking for a leader who wants to be in the middle of the action: visible on the floor, connected to the team, engaged with guests and partners, and constantly looking for opportunities to improve the business.

What You’ll Do

• Lead day-to-day operations across a large, fast-paced, multi-concept hospitality environment
• Create a hospitality-first culture focused on memorable guest experiences
• Maintain a highly visible presence and lead from the floor
• Manage the full P&L, including budgeting, forecasting, labor, COGS, and expense management
• Partner with culinary operators, vendors, and other stakeholders to drive performance
• Identify opportunities to increase revenue, traffic, guest engagement, and repeat visitation
• Support private events, programming, activations, and other revenue-generating initiatives
• Recruit, coach, motivate, and develop a strong management and front-line team
• Establish clear operating standards and accountability across the organization
• Use business results and guest feedback to continually improve operations and performance
• Help build stronger connections between the venue and the surrounding community

What We’re Looking For

The ideal candidate brings 7–10+ years of progressive hospitality leadership experience and has successfully managed a complex, high-volume operation.

Experience could come from food and beverage, restaurants, food halls, hotels, entertainment venues, lifestyle hospitality, mixed-use destinations, event-driven businesses, or other high-volume experiential concepts.

Most importantly, we are looking for someone who:

• Has strong financial and business acumen with meaningful P&L responsibility
• Understands how to drive both revenue and operational efficiency
• Is an exceptional people leader who can build culture, accountability, and engagement
• Thrives in a busy environment with multiple revenue streams and competing priorities
• Has experience managing vendor, operator, or partner relationships
• Understands labor management, inventory controls, POS systems, and financial reporting
• Can lead effectively through change, transition, and growth
• Is proactive, resourceful, and quick to identify opportunities and solve problems
• Genuinely loves hospitality, food, entertainment, culture, and creating memorable experiences

Why This Opportunity

This is not a role for someone who wants to manage from an office. It is an opportunity to take the reins of a prominent hospitality destination, make a visible impact, and help shape its next chapter.

For a strong operator who enjoys complex businesses, developing people, driving revenue, and creating places where guests genuinely want to spend time, this is an exciting opportunity to put your stamp on an established destination.

The search is moving quickly, and qualified candidates are encouraged to apply for immediate consideration.