General Manager

The Talent Shop; Washington (District of Columbia); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Bonus program

Retirement plan

Health benefits

Tuition reimbursement

Paid time off

Dining privileges

Employee discounts

Charitable matching

Five-day workweek

Job summary

The Talent Shop is seeking a General Manager for a high-volume, upscale restaurant and entertainment destination in Washington, DC. You will lead a large, multi-outlet operation serving thousands weekly, driving guest satisfaction, financial performance, and team development.

Ideal candidates bring proven leadership, strong P&L oversight, and a hands-on, guest-centric management style to sustain exceptional service, culture, and profitability in a fast-paced venue.

Qualifications

• Minimum of 3 years as General Manager in a large-scale, high-volume restaurant.
• Experience overseeing 500+ guest capacity, 150+ team members, and $14M+ annual revenue.
• Proven track record in driving service standards and financial performance.

Responsibilities

• Lead a large multi-outlet operation delivering exceptional guest experiences.
• Recruit, train, coach, and develop managers and hourly staff.
• Own restaurant financial performance, including revenue, labor, and costs.
• Collaborate with culinary leadership on menus, cost controls, and safety.
• Drive culture, accountability, and continuous improvement.

Skills

Leadership presence

P&L management

Budgeting

Labor planning

Communication

Guest-service orientation

Job description

General Manager – High-Volume, Upscale Restaurant & Entertainment Destination

A premier, high-volume restaurant and entertainment venue in the heart of Washington, DC is seeking an experienced General Manager to lead one of the city's most dynamic hospitality operations. This is an opportunity for a proven leader who thrives in fast-paced, guest-focused environments and has a track record of driving operational excellence, financial performance, and team development on a large scale. The ideal candidate brings the leadership presence, business acumen, and hospitality instincts necessary to oversee a complex operation serving thousands of guests weekly while maintaining exceptional service standards and a culture of accountability. Relocation assistance is available for qualified candidates.

Why This Opportunity Stands Out

• Exceptional Benefits & Rewards Competitive base salary plus performance-based quarterly bonus opportunities
• Company-funded retirement pension program Immediate 401(k) participation
• Comprehensive medical, dental, vision, life, and disability coverage Telemedicine and wellness resources
• Tuition reimbursement and professional development programs Generous paid time off and leave benefits Employee assistance programs for financial, legal, and wellness support Complimentary dining privileges and shift meals Employee discount programs Charitable matching contributions Flexible five-day workweek

Culture & Career Growth Established and financially strong organization Respectful, people-first culture built on professionalism and hospitality Significant opportunities for career advancement and leadership development Best-in-class training and support resources

Key Responsibilities

Leadership & Guest Experience

Set the tone for a hospitality-driven culture that consistently delivers memorable guest experiences.

Lead a large, multi-outlet operation spanning lunch, dinner, brunch, bar, private dining, and special-event business.

Ensure exceptional service standards are maintained during high-volume periods.

Serve as a visible floor presence, engaging guests and resolving issues proactively.

Build strong relationships with regular guests, community partners, and team members.

Team Development

Recruit, hire, train, coach, and develop managers and hourly team members.

Foster a culture of accountability, engagement, and continuous improvement.

Conduct performance reviews and create development plans for leadership staff.

Lead regular management meetings focused on execution, training, and operational priorities.

Champion employee retention and succession planning efforts.

Financial & Operational Leadership

Maintain full ownership of restaurant financial performance, including: Revenue growth Labor management Cost of goods controls Operating profitability Forecasting and budgeting Analyze business trends and implement strategies to drive sales and efficiency.

Ensure all operational systems, procedures, and standards are executed consistently.

Culinary & Operational Partnership

Collaborate closely with culinary leadership to ensure seamless front- and back-of-house execution.

Support menu rollouts, inventory management, and cost-control initiatives.

Maintain the highest standards of food safety, sanitation, and workplace safety.

Lead efforts to improve service quality, operational efficiency, and guest satisfaction.

Qualifications Required Experience

• Minimum of 3 years of successful experience as a General Manager in a large-scale, high-volume restaurant environment.
• Experience leading operations with: 500+ guest capacity 150+ team members $14M+ in annual revenue.
• Demonstrated success managing complex hospitality operations while maintaining elevated service standards.

Desired Skills & Attributes

• Strong leadership presence with the ability to inspire and motivate large teams.
• Proven expertise in P&L management, budgeting, labor planning, and cost controls.
• Outstanding communication and interpersonal skills.
• Exceptional guest-service orientation and attention to detail.
• Ability to make confident decisions in a fast-paced environment.
• Passion for developing talent and building high-performing teams.
• Hands-on leadership style with a strong operational mindset.
• Commitment to excellence, accountability, and continuous improvement.

Ideal Candidate Profile

This role is best suited for a seasoned hospitality leader who combines polished guest-facing skills with strong business discipline. The successful candidate understands how to balance culture, service, and profitability while leading a large team through the demands of a high-volume operation. They are equally comfortable driving financial results, coaching managers, and greeting guests during the busiest shifts.

If you have experience leading large, upscale restaurant operations and are ready to take ownership of a flagship hospitality destination, we'd love to hear from you.