General Manager

Holiday Inn Express & Suites Warner Robins North West; Warner Robins (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

A regional hotel chain in Warner Robins, GA, is seeking an experienced General Manager to oversee property management functions. The successful candidate will be responsible for financial performance, guest satisfaction, and staff development. The role includes monitoring hotel performance, maintaining budgets, and ensuring compliance with IHG standards. The ideal GM will excel in building client relationships and contributing to marketing efforts, fostering an environment of teamwork and customer service excellence.

Qualifications

• Proven experience in hotel management with a focus on financial performance.
• Ability to foster strong relationships with clients and staff.
• Knowledge of local and state employment labor laws.

Responsibilities

• Lead hotel's property management functions with enthusiasm and ethics.
• Responsible for financial performance and guest satisfaction.
• Monitor hotel performance and create detailed budgets.

Skills

Excellent Business to Business skills

Team management

Financial performance analysis

Sales strategy execution

Job description

General Manager – Holiday Inn & Suites Warner Robins, GA

The Holiday Inn & Suites of Warner Robins GA is looking for an experienced General Manager (GM) to lead the hotel's Property Management functions with great enthusiasm and ethics. The GM will be responsible for financial performance, guest satisfaction, upholding IHG’s quality standards and staff development/coaching. This individual will also assist the Sales Manager in building and maintaining strong relationships with current clients while aggressively pursuing new accounts, creating, executing and evaluating marketing efforts, and providing sales assistance on a flexible schedule.

Position Responsibilities Include:

• Monitoring hotel performance using guest satisfaction surveys either via IHG provided guest feedback or online survey sites.
• Monitoring hotel financial performance through financial reporting and revenue management tools provided by revenue manager and IHG.
• Responsible for creating a detailed budget.
• Ensure that hotel stays within budget and meets or exceeds revenue goals and create effective reporting to clearly show operation goals being met or exceeded.
• Must have excellent Business to Business skills to assist Sales Manager in maintaining current clients and fostering new ones.
• Achieve and exceed account and revenue goals as established by hotel ownership.
• Assist with the development and execution of sales quotas.
• Analyze revenue management strategy using such tools as Star Reports, demand analysis and applicable systems with Revenue and Sales Manager.
• Gather intelligence on competitors to plan strategies and long-term goals for Sales Manager and hotel in general.
• Assist Sales Manager where applicable in negotiating contracts ensuring that all pertinent aspects of solicitation and agreement are completed and documented.
• Establish and maintain a proactive staff management plan to insure employee engagement, motivation, training, and development.
• Comply with local and state employment labor laws and procedures.
• Maintain an active role in the local community and public affairs.
• Maintain IHG life safety standards ensuring that all policies and procedures are followed.
• Maintain IHG Quality Assurance standards, passing all QA inspections as conducted by IHG staff.
• Establish a preventative maintenance program with staff to protect the assets of the company.
• Perform hotel inspections and implement improvements to build and maintain guest satisfaction.
• Plan and manage hotel events, including banquets, mixers and workshops.
• Flexibility in teamwork.
• Handle special projects as requested by hotel ownership.

Our hotel fosters teamwork and the highest level of customer service and individual accountability. As such, each staff member works as a team to get the job done with an end goal of increased employee satisfaction and success.

We are looking for a General Manager that believes in our concept of exceptional customer service and is ready to go the extra mile to make our guests feel welcome and valued while increasing hotel profitability.