General Manager

Dunkin' | Mulholland Network; Toms River (NJ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

Dunkin' franchisee in New Jersey seeks a General Manager to lead store operations, drive profits, ensure food safety, and mentor Supervisors. You will oversee daily activities, set performance goals, and champion a culture of exceptional customer service.

Responsibilities include developing growth strategies, managing recruitment and training, budgeting, and reporting to improve efficiency. The role offers a hands-on leadership position with significant growth opportunities within the company.

Qualifications

• Experience leading a restaurant team and achieving targets.
• Ability to manage budgets, KPIs, and financial health of a location.
• Proven skills in recruiting, onboarding, and staff development.

Responsibilities

• Develop key performance goals and manage staff performance.
• Create and implement strategies for business growth.
• Oversee recruitment, hiring, and training processes.
• Ensure departments deliver quality offerings to clients.
• Collaborate with Area Director to improve efficiency and performance.
• Improve internal processes for better productivity.
• Oversee large projects and interpret performance reports.
• Manage the budget and monitor the financial health of the location.

Skills

Leadership

Budget management

Recruitment & training

Performance management

Strategic planning

Customer service

Time management

Conflict resolution

Team motivation

Job description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees, and we make it a priority to ensure their success.

The goal of theGeneral Manageris to increase profits and ensure the store operates smoothly and is food safe.They oversee all areas within the store, helping Supervisors in those units deliver exceptional performance.

What you will be doing:

• Developing key performance goals and managing the performance ofthestaff

• Creating and implementing strategies for business growth

• Managing the recruitment, hiring, and training processes

• Ensuring that departments or units deliver quality offerings to clients

• Working closely with the Area Director toimprove efficiency and performance

• Improving internal processes for better productivity

• Overseeing large projects and interpreting performance reports

• Managing the budget and monitoring the financial health of a location or business unit

What you bring to the table:

• Positive "Can Do" Attitude

• Lead by example, "Role Model"

• Leadership people look up to

• Good Organization and Time Management

• Understanding of budget management and financial monitoring

• Effective conflict resolution and problem-solving skills

The Restaurant General Manager will always maintain a customer service focus, passion for results, and a desire to develop a great team.

Benefits of working for a Dunkin' franchisee:

• Competitive wages

• Awesome team-oriented environment

• Lots of potential for growth within the company for those who work hard