Lead Member Associate

Scenthound - South Denver; Parker (CO); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Complimentary Scenthound Membership

401(k)

Employee discounts

Training & development

Direct career growth path to Management positions

Job summary

Scenthound - South Denver is seeking a Lead Member Associate committed to providing exceptional service in a dog wellness environment. The role requires a sales-driven individual with management experience and a deep passion for dogs.

Ideal candidates will excel in communication, organization, and team leadership, fostering a culture that prioritizes safety and wellness.

Join us in revolutionizing the dog grooming industry while growing your career with structured paths to management.

Qualifications

• Proven sales experience, particularly in membership sales.
• Past experience in management roles like retail or restaurant.
• High level of organization and attention to detail.
• Comfortable using technology and computer systems.
• Passion for dogs and commitment to their health and wellness.
• Reliable transportation to the workplace.

Responsibilities

• Provide exceptional service to every customer and their dogs.
• Lead and mentor fellow employees while driving their development.
• Facilitate team communication and uphold Scenthound values.
• Manage membership sales and assist customers with inquiries.
• Ensure cleanliness and adherence to operational standards.
• Perform additional tasks as assigned by management.

Skills

Sales experience

Detail oriented

Leadership

Customer service

Computer/Technology proficiency

Ability to connect with customers

Job description

Benefits

• Complimentary Scenthound Membership
• 401(k)
• Employee discounts
• Training & development
• Direct career growth path to Management positions
• Competitive hourly base pay
• Merit-based pay increases

Who We Are

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!

North Star

We remove barriers so that people can love and connect with their dogs every day.

Values

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position

We are seeking to hire a Lead Member Associate with potential to grow into an Assistant Manager position. This is a key position at Scenthound focused on providing exceptional service to every customer who trusts their pup with us.

Key Qualifications

• Sales experience and confidence (membership sales is highly valued!)
• Management experience (retail or restaurant)
• Detail oriented and highly organized
• Computer/Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation

Desired Profile

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Assistant Manager is outgoing, self-motivated, detail-oriented, a great multi-tasker and a compassionate dog lover. We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager or Area Manager.

Tasks

• Foster an environment that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for other Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep reception area clean and presentable
• Perform other tasks and duties as assigned by the Area Manager or General Manager

Skills and Abilities

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate dog parents; speak to our values and culture as a basis for our services
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards

Day shift – typical hours are 8am – 5pm.