General Manager

Haus of Portraiture; Santa Monica (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k)

Performance-based bonus opportunities

Job summary

Haus of Portraiture in Santa Monica, CA seeks a General Manager to own day-to-day operations, drive bookings and sales, and safeguard the client experience. This on-site, full-time role reports directly to the CEO and leads a team of 35 across two locations.

You will own scheduling, payroll oversight, inventory, reporting, and budgets while ensuring profitability and the brand’s 5-star client experience. Strong leadership and multi-location operations are essential.

Qualifications

• Proven leadership/management experience in a service-based retail environment.
• Strong grasp of operations, staffing, and sales to drive profitability.
• Comfortable with numbers, budgets, and reporting.
• Track record of thriving in fast-paced, multi-hat environments.

Responsibilities

• Drive and motivate the sales and booking teams across two locations.
• Own studio systems, SOPs, and workflows; optimize processes.
• Onboard, coach, and hold staff accountable to performance standards.
• Manage scheduling, payroll oversight, inventory, reporting, and budgets.
• Protect the client experience and uphold the company reputation.

Skills

Leadership

Operations

Sales

Budgets

Staffing

Customer relations

Job description

For over 10 years, Haus of Portraiture has delivered white-glove, heirloom-quality portrait experiences for families across our studios, building a reputation for excellence and giving back to hundreds of charities along the way. As we grow, we need aGeneral Managerwho can own the day-to-day operations, drive bookings and sales, protect our reputation, and become the person this business runs through. We are a sales centric organization and you must be self motivated and know how to motivate a growing team of 35.

The General Manager is a full-time, on-site role located in Santa Monica, CA, responsible for overseeing daily operations, leading multidisciplinary teams, and ensuring organizational goals are met. This role includes managing budgets, monitoring key performance indicators, and optimizing processes to improve efficiency and profitability.

We are a SALES CENTRIC organization focused on continual improvement and accountability. You will own studio operations end-to-end, lead and develop staff, safeguard the client experience, and solve problems before they become fires,so the business runs profitably, smoothly, and true to our values.This is a true right-hand role: you report directly to the CEO and are trusted to run the business as if it were your own.

Responsibilities:

• Drive and motivate the remote booking team, as well as our in-person sales team.
• Own and continuously improve studio systems, SOPs, and workflows across two locations
• Onboard, lead, coach, and hold staff accountable by building a team that performs and stays
• Own scheduling, payroll oversight, inventory, reporting, and budgets
• Instinctively read and de-escalate client concerns before they become complaints, treating every interaction as a reflection of the brand
• Be the first and final word on client escalations. Protect the 5-star experience at all costs
• Instinctively read and de-escalate client concerns before they become complaints by treating every interaction as a reflection of the brand
• Step into sales, bookings, or the sales floor wherever the business needs you that day
• Anticipate problems and bring solutions, not just flags. This is a role for someone who fixes, not just reports
• Keep deadlines, targets, and standards on track independently
• Represent and protect the reputation of Haus of Portraiture in every decision you make
• Be capable of stepping into virtually any function of the business when needed. Staffing, sales, client relations, or operations

You Are:

• Business and sales-minded: you understand revenue, not just tasks
• Actionable: you move on problems and don't sit on them
• Solutions-oriented: when something's broken, your instinct is to fix it, not report it and wait
• High-performing and metrics-driven, with a bias toward getting it done
• Positive and motivating: your energy sets the tone for the business
• Has a natural instinct for people: you can read a tense client situation and know how to calm it, own it, and turn it into a win
• Dependable: the Owner and team can count on you without checking in
• Calm and steady under pressure, across multiple locations and moving parts
• Trustworthy and loyal, with an "I eat last" leadership style
• Genuinely comfortable wearing every hat the business needs... no task too big or small
• RequirementsProven leadership/management experience (service-based retail a huge plus)
• Strong grasp of operations, systems, staffing, and sales
• Comfortable with numbers, budgets, and reporting
• Track record of thriving in fast-paced, multi-hat environments
• Compensation & BenefitsPerformance-based bonus opportunities
• 401(k)
• Pay is $100K base plus monthly bonuses based on driving performances.