General Manager

MV Transportation; San Rafael (CA); On-site; USD 124,000 - 147,000; Full time

Job summary

MV Transportation is seeking a General Manager for the San Rafael location to lead daily operations, drive the annual business plan, and ensure service delivery in accordance with the contracting agency and company procedures.

You will manage customer relations, hire and mentor staff, oversee fleet maintenance, safety programs, and audits while maintaining strong communication with the support team and clients.

Qualifications

• Minimum of 5 years in operations management and 7 years in transit management leadership.
• Experience with labor/union negotiations/expenses.
• Understanding of dispatch, scheduling, and DOT/FTA compliance.
• Strong MS Office, analytical, and communication skills.

Responsibilities

• Manage customer relations and outreach programs.
• Identify, train, and mentor location staff.
• Communicate with location staff and support teams.
• Oversee vehicle maintenance and fleet availability.
• Oversee safety and training programs per requirements.
• Maintain client contact to meet or exceed expectations.
• Review key operational metrics daily, weekly, and monthly.
• Ensure location financial metrics are managed and budgets met.

Skills

MS Office

Analytical skills

Communication skills

Education

College degree or equivalent business management experience

Tools

Trapeze scheduling software

Job description

General Manager

Job Locations

US-CA-San Rafael

ID: 2026-12112

Position Type: Regular Full-Time

Overview

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

Responsibilities

MV Transportation is seeking a General Manager for proposed business who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Job Responsibilities:

• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Oversee vehicle maintenance plan and ensure fleet availability to meet service requirements.
• Oversee safety and training programs, plans and processes to ensure compliance withcompany, contract and regulatory requirements.
• Maintain client contact routinely to meet or exceed expectations.
• Conduct periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets its financial, safety, and operational expectations.
• Implement, promote and adhere to company policies and procedures.
• Interact with bridges committee to effectuate positive changes to policies, procedures and programs.
• Participate in location(s) labor and employee relations activities.
• Provide insight and information to support location(s) contract renewals.
• Create and present location(s) annual budget.

Qualifications

Talent Requirements:

• College degree or equivalent business management experience.
• Management experience required.
• Must have a minimum of (5) five years of comprehensive experience in operations management and a combination of (7) seven years of management or supervisory experience in a transit environment with knowledge of Trapeze scheduling software.
• Must have labor/union(s) negations/expenses expertise.
• Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
• MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills.
• Additional duties/responsibilities based upon individual contract requirements.

Starting salary range: $124,000 - $147,000

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

#appcast