General Manager

Pembroke & Co.; Reading (Berks County); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Relocation assistance

Bonus based on performance

Training & development

Job summary

Pembroke & Co. in Reading, USA seeks a Restaurant Store Manager to lead daily operations, supervise and develop staff, and deliver outstanding guest experiences. You will manage scheduling, payroll, inventory, and reporting while driving sales and maintaining brand standards.

Applicants should have a high school diploma, restaurant experience, and strong leadership and communication skills. Relocation consideration, training, and performance bonuses are available.

Qualifications

• Experience managing a QSR or restaurant is required.
• ServSafe Certification preferred.
• Strong communication and leadership skills with confidentiality.
• Ability to work in a fast-paced, hands-on role.
• Basic math, problem-solving, and computer skills.
• Reliable transportation.

Responsibilities

• Recruit, hire and train team members and build a positive team culture.
• Deliver guest-first service while maintaining brand standards, cleanliness and food safety.
• Drive sales, manage local marketing, and control labor and costs.
• Schedule, payroll, inventory, ordering, and forecasting staffing needs.

Skills

Leadership

Communication

Team building

Confidentiality

Fast-paced work

Math skills

Computer skills

Education

High school diploma or equivalent

Job description

Position Overview

Supporting a renowned QSR brand, the Restaurant Store Manager role blends hands‑on leadership, daily operations, and business performance – giving you the opportunity to make a direct impact every day.

Benefits

• Relocation assistance
• Bonus based on performance
• Training & development

This position entails a 5.5 day work week, with Sundays being required. The brand's peak hours are during lunch & dinner. There are growth opportunities within 1-year of employment as the portfolio continues to grow. Candidates who need to relocate will be considered for this position.

Key Responsibilities

Team Leadership

• Manage the recruiting, hiring and training of team members
• Build a positive, accountable team culture
• Provide ongoing feedback, recognize performance and resolve team concerns

Operations & Guest Experience

• Create a guest-first culture and lead by example to deliver excellent service
• Maintain brand standards, cleanliness, and food safety
• Ensure proper staffing to keep shifts running smoothly and efficiently

Business & Financial Performance

• Drive sales and execute local marketing efforts
• Control labor, food costs, and cash handling
• Review performance and take action to improve results

Administrative & Operational Support

• Manage scheduling, payroll, inventory, and ordering
• Forecast staffing and business needs
• Complete basic reporting and admin tasks

What We’re Looking For

• High school diploma (or equivalent)
• Experience managing a QSR or restaurant (required)
• ServSafe Certification (preferred)
• Strong communication and leadership skills with a demonstrated understanding of confidentiality
• Ability to work in a fast‑paced, hands‑on role
• Basic math, problem-solving, and computer skills
• Reliable transportation