General Manager

Crestline Hotels & Resorts; Charlottesville (VA); On-site; USD 90,000 - 135,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a General Manager for the Courtyard by Marriott Charlottesville - University Medical Center to guide a busy select-service hotel with a focus on guest satisfaction and revenue growth.

The role requires hands-on leadership on the floor, staff development, and collaboration with hotel ownership, regional teams, and corporate leaders to drive service excellence and profitability.

Qualifications

• 2+ years of General Manager experience in a busy Select Service hotel, or 4+ years as an Assistant General Manager.
• Strong written and verbal communication and data interpretation via email and reports.
• Experience with hotel information systems and accounting systems.
• Premium brand experience (Hilton, Hyatt, Marriott or IHG) preferred.

Responsibilities

• Strong focus and adherence to Crestline’s measures: Revenue Index, Flex/Flow, and Guest Satisfaction in initial period.
• Staff optimization: develop mission and tools for leadership to deliver exceptional service within 30 days.
• Develop key relationships with Hotel Ownership and Field/Corporate Staff within 30 days.
• Collaborate with Sales staff, onsite and regional, and corporate Sales & Marketing leadership.

Skills

GM experience

Office skills

Hotel information systems

Brand experience

Tools

Accounting systems

Job description

Crestline Hotels & Resorts is currently hiring for a General Manager at the Courtyard by Marriott Charlottesville - University Medical Center. The ultimate mission of this role will be to provide guidance to one of Crestline’s multi million dollar business units by providing strong leadership and unparalleled customer service initiatives.

A strong predictor of success for the General Manager will be the ability to:

• Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
• Develop cohesion with associates and maximize each one’s potential
• Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
• Successfully interact with Hotel Ownership, all key leaders and staff across the hotel, as well as key corporate staff

Key Duties & Responsibilities:

• Strong focus and adherence to three of Crestline’s key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction – your ability to influence and increase these upon starting is key
• Staff Optimization – develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
• Develop and get to know key players to include Hotel Ownership and Field/Corporate Staff within the first 30 days
• Develop a positive relationship with all Sales staff to include onsite Sales as well as Regional Director of Sales and corporate Sales & Marketing Leadership

Education and Experience:

• Previous 2+ years of General Manager experience within a busy Select Service Hotel required, or 4+ years as an Assistant General Manager
• Computer and Office skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
• Experience with hotel information systems and accounting systems pertinent to the brand
• Premium brand experience highly preferred (Hilton, Hyatt, Marriott or IHG)

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.