General Manager

Legacy Franchise Concepts, LP; Portland (OR); On-site; USD 60,000 - 65,000; Full time

Job summary

Legacy Franchise Concepts, LP in Portland, Oregon seeks a General Manager to lead the location, drive sales, and oversee all operations. You will manage staff, ensure safety, and grow the business while delivering exceptional care to pets and their families.

The role requires strategic thinking, strong leadership, and hands-on experience in marketing and operations to maximize profitability and brand strength in the local market.

Qualifications

• Experience in partnership marketing, social media coordination or a general marketing-related role.
• Highly organized self-starter with the ability to prioritize work.
• Strong selling, communication and negotiation skills.
• Fluent with TikTok, Instagram, Facebook, Constant Contact and Wordpress.

Responsibilities

• Lead operations and drive sales while ensuring safety and quality of care.
• Develop staffing schedules and monitor daily operations.
• Coach staff to embody brand culture and deliver excellent service.
• Foster community outreach and fundraising activities with the Dogtopia Foundation.
• Manage budgeting, expenses, and supplier relationships to maximize efficiency.

Skills

Partnership marketing

Social media management

Sales

Communication

Negotiation

Leadership

Organizational skills

Team coaching

Friendly customer service

Brand awareness

Tools

WordPress

Constant Contact

TikTok

Instagram

Facebook

Job description

General Manager

Legacy Franchise Concepts, LP Portland, Oregon, United States

About this position

Job Summary

General Manager responsibilities include formulating overall strategy, leading a team of employees, and overseeing all functions of their assigned location, while developing brand awareness within respective local markets, using a variety of methods to create opportunities for exposure and growth. The General Manager is responsible for all facets of management and development of their team members, operating all areas of business in their assigned location, driving sales and operations, and ensuring the highest safety standards and levels of satisfaction for all pets and their pet parents.

Role and Responsibilities

• Exemplify the Legendary Dogs culture by staying true to the Dogtopia-isms, communicating the Brand Manifesto and delivering the Noble Cause every day
• Comprehensive knowledge of the Dogtopia Foundation and its areas of focus to fulfill the Noble Cause through community outreach and fundraising events
• Operation management including but not limited to quality control of work, safety, schedules, and client records
• Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
• Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency
• Develops team in up-selling and using dog evaluations to grow revenue
• Communications any concerns or needs to Regional Manager proactively and partnering after attempting to resolve issues
• Work with team to assure our Quality of Care sets the standards for dog care
• Creates staffing schedule and helps monitor daily schedules
• Maintains optimum staffing and development with all employees
• Leads by example by coaching all on contributing to a positive team-oriented culture
• Delivers written performance reviews and gives employees positive acknowledgment when due!
• Help coach the staff on our Dogtopia-isms
• Ensure all employees are properly trained in order to be productive in their role
• Take pride in maintaining a clean and safe environment to ensure our furry friends as well as our employees remain safe
• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
• Inventory Management of cleaning, dog and First aid supplies.
• Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Qualifications

• Must love dogs!
• Prior experience in partnership marketing, social media coordination or a general marketing-related role
• Highly organized self-starter, able to prioritize work effectively
• Highly motivated and target driven with a proven track record in sales
• High energy, emotionally intelligent, engaging and inspiring
• Excellent selling, communication, and negotiation skills
• Fluent in TikTok, Instagram, Facebook, Constant Contact and Wordpress
• Ability to build rapport with prospects and customers through active listening
• Ability to work cohesively with others in a fun, fast-paced environment
• Able to work within a structure, but to think and act flexibly when needed
• Proactive, results-focused, anticipator

Requirements & Physical Demands

• Flexible work schedule to include evenings, weekends, and holidays
• Ability to lift and carry 20 pounds
• Ability to spend up to 100% of work time standing
• Advanced computer literacy

Compensation: $60,000 - $65,000 Annually