Assistant General Manager

Dogtopia of Woodbridge; Woodbridge (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Dogtopia of Woodbridge is seeking an Assistant General Manager to collaborate with the General Manager in overseeing daycare operations. The role involves managing team members, ensuring safety standards, and driving business objectives.

Ideal candidates will possess strong supervisory skills, experience in a management role, and a love for dogs. Flexibility in work hours and proficiency in Microsoft Office are required. The position offers a fun environment focused on pets and customer satisfaction.

Qualifications

• Strong supervisory and delegation skills required.
• Minimum one year of prior management experience.
• Flexibility to work non-traditional hours, including weekends.

Responsibilities

• Assist General Manager in overseeing operations and team management.
• Drive business and meet goals through effective supervision.
• Maintain safety and cleanliness standards for pets.

Skills

Strong supervisory and delegation skills

Excellent verbal and written communication skills

Excellent interpersonal skills

Excellent sales and customer service skills

Excellent organizational skills and attention to detail

Strong analytical and problem-solving skills

Education

High school diploma or equivalent

At least one year of experience managing others

Tools

Microsoft Office Suite

POS systems

Job description

Assistant General Manager

Dogtopia of Woodbridge. Woodbridge, Virginia, United States. Executive/Management.

About this position

Job Summary: The primary role of the Assistant General Manager is to assist the General Manager in overseeing the management of and all functions of their assigned daycare location in representing Red Barn Dog Holdings, LLC in their market under the Dogtopia banner. The Assistant General Manager is responsible for creating a positive work environment, managing all team members, and helping the team meet all business objectives set for the location. The Assistant General Manager ensures the highest safety standards and levels of satisfaction for all pets and their pet parents.

Supervisory Responsibilities

• Assist the General Manager in driving business to meet and exceed goals by developing and supervising the team on Meet and Greet, Dogs in Door, Enrollments, and add‑on services.
• Assist in hiring, onboarding, and employee management, including training compliance.
• Assist in maintaining optimum staffing levels and labor costs for the location.
• Communicate any concerns or needs to the General Manager proactively and partner to resolve issues.
• Support building the brand through grassroots efforts with vets, shelters, and local community groups.
• Support creating a positive, open work environment for the team and for the pups visiting daily.

Duties/Responsibilities

• Drive new leads and lines of business for the location using marketing KPIs to reach new customers.
• Oversee lead follow‑up and Meet and Greet activities with the front desk team.
• Develop the front desk team to proactively build momentum with pet parents and upsell enrollments and add‑ons.
• Maintain controllable expenses within budgetary constraints, including forecasting, tracking, and ordering supplies, minimizing payroll, and actively seeking ways to maximize efficiency.
• Manage social media posts for the store and individual media pages using provided branding assets.
• Participate in promotional activities or events to promote the location.
• Create and manage the schedule for all location employees.
• Monitor and assist as needed in the playrooms. Know all dogs in the facility to ensure safety and appropriate daily assignments.
• Maintain a clean and safe environment using cleaning protocols to provide an exceptional experience for pets and their parents.
• Update the cleaning schedule, holding self and team accountable to Dogtopia’s safety and cleaning standards.
• Dismiss dogs with ongoing behavior issues proactively and monitor action plans for those with minor issues.
• Manage groomers, including quality control of work, safety, schedules, and client records.
• Strive for the highest level of satisfaction for pups, pet parents, and the team.
• Perform all other duties as assigned.

Requirements

Required Skills/Abilities

• Strong supervisory and delegation skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills for internal and external customers.
• Excellent sales and customer service skills.
• Thorough understanding of principles and methods used to promote, display, and sell products and services.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem‑solving skills.
• Ability to function well in a high‑paced and sometimes stressful environment.
• Committed to the success of the team and not just an individual.
• Flexibility to work a non‑traditional schedule (must have early morning/late evening availability in addition to working certain weekend/holiday hours required).
• Proficient with Microsoft Office Suite or related software and POS systems.

Education and Experience

• High school diploma or equivalent.
• At least one year of experience managing others in a supervisory role in a professional environment.
• Franchise experience a plus.

Physical Requirements

• Prolonged periods of standing, walking, and moving around the playrooms.
• Must be able to lift up to 50 pounds at times.

Other Requirements

• Must love dogs.