General Manager

Dogtopia of N. Raleigh; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bring your dog to work

Career progression based on performance

Medical benefits

Dental and vision insurance

Employee discounts

Referral program

Job summary

Dogtopia of N. Raleigh is seeking a General Manager who will lead the team in delivering top-quality dog daycare, boarding, and spa services. This energetic individual will manage operations, ensuring a safe and enjoyable environment for dogs and their owners.

The ideal candidate will possess strong supervisory skills and a passion for dogs. This role offers a vibrant team culture and opportunities for career progression. Enjoy the perk of bringing your own dog to work!

Qualifications

• At least three years of experience managing others and business oversight.
• Strong business acumen with analytical skills.
• Ability to handle a high-paced and stressful environment.

Responsibilities

• Lead the team and ensure high customer satisfaction.
• Manage finances, forecasting, and controlling expenses.
• Create staffing schedules and monitor employee performance.

Skills

Supervisory and delegation skills

Communication skills

Interpersonal skills

Sales and customer service skills

Organizational skills

Analytical and problem-solving skills

Proficient in Microsoft Office Suite

Education

High school diploma or equivalent

Tools

POS systems

Job description

General Manager

Dogtopia of N. Raleigh, Raleigh, North Carolina, United States

About this position

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

Customer Service and Presentation

As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

• Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.
• Sets the example for the team o the 3 S’s (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.
• Keeps the team members engaged in their duties.
• Strive for high customer review ratings!
• ENJOY your team! GROW your team! And PLAY to your fullest potential

Financial Administrative

• Manages groomers including quality control of work, safety, schedules, and client records
• Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
• Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency
• Develops team in up-selling and using dog evaluations to grow revenue
• Communications any concerns or needs to District Manager proactively and partnering after attempting to resolve issues
• Work with team to assure our Quality of Care sets the standards for dog care

Team Management

• Creates staffing schedule and helps monitor daily schedules
• Maintains optimum staffing and development with all employees
• Leads by example by coaching all on contributing to a positive team-oriented culture
• Delivers written performance reviews and gives employees positive acknowledgment when due!
• Help coach the staff on our Dogtopia-isms

Rules

• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like it’s the Most Exciting Day Ever!
• Onboard all employees and insure each employee has the correct amount of training.
• Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.
• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
• Inventory Management of cleaning, dog and First aid supplies.
• Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Benefits

• It’s always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, Dynamic team culture
• Career progression based on performance
• Additional certification programs are available
• Competitive wages with flexibility in schedulingPaid time off, medical benefits, and company incentives
• Dental insurance
• Vision insurance
• Referral program
• Employee discount
• Pet rider program
• Other

Requirements

Required Skills/Abilities

• Strong supervisory and delegation skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills for internal and external customers.
• Excellent sales and customer service skills.
• Thorough understanding of principles and methods used to promote, display, and sell products and services.
• Excellent organizational skills and attention to detail.
• Strong business acumen skills -analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Committed to the success of the team and not just as an individual.
• Proficient with Microsoft Office Suite or related software and POS systems.

Education and Experience

• High school diploma or equivalent.
• At least three years of experience managing others and overseeing all areas of business.
• Franchise experience a plus

Physical Requirements

• Prolonged periods of standing, walking and moving around the playrooms.
• Must be able to lift up to 50 pounds at times.

Other Requirements

• Must love dogs.