General Manager

Legacy Franchise Concepts, LP; San Diego (CA); On-site; USD 63,000 - 77,000; Full time

Job summary

Legacy Franchise Concepts, LP is seeking a General Manager to oversee operations, develop brand awareness, and drive sales at a busy location. You will lead a team, maintain safety standards, and deliver exceptional care for pets and clients.

The role emphasizes strategic leadership, staff development, and active involvement in community outreach to grow the business in local markets.

Qualifications

• Must love dogs.
• Experience in partnership marketing or social media coordination.
• Highly organized self-starter who can prioritize work.
• Motivated and target-driven with a proven sales track record.
• Excellent selling, communication, and negotiation skills.
• Fluent with TikTok, Instagram, Facebook, Constant Contact and WordPress.
• Ability to build rapport through active listening.
• Team-oriented in a fast-paced environment.
• Proactive, results-focused, anticipator.

Responsibilities

• Lead the location's strategic direction and brand growth.
• Manage operations, safety, schedules, and client records.
• Utilize training to address incidents and customer concerns.
• Control expenses within budget; forecast and order supplies.
• Develop staff in upselling and revenue growth through dog evaluations.
• Coach the team to maintain Dogtopia standards of care.
• Ensure staffing plans and daily schedules are met.
• Provide writing performance reviews and recognition.

Skills

Must love dogs

Partnership marketing

Sales driven

Organization

Communication & negotiation

Social media marketing

Active listening

Team collaboration

Flexible problem solving

Tools

WordPress

Constant Contact

TikTok

Instagram

Facebook

Job description

About this position

Job Summary

General Manager responsibilities include formulating overall strategy, leading a team of employees, and overseeing all functions of their assigned location, while developing brand awareness within respective local markets, using a variety of methods to create opportunities for exposure and growth. The General Manager is responsible for all facets of management and development of their team members, operating all areas of business in their assigned location, driving sales and operations, and ensuring the highest safety standards and levels of satisfaction for all pets and their pet parents.

Role and Responsibilities

• Exemplify the Legendary Dogs culture by staying true to the Dogtopia-isms, communicating the Brand Manifesto and delivering the Noble Cause every day
• Comprehensive knowledge of the Dogtopia Foundation and its areas of focus to fulfill the Noble Cause through community outreach and fundraising events
• Operation management including but not limited to quality control of work, safety, schedules, and client records
• Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
• Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency
• Develops team in up-selling and using dog evaluations to grow revenue
• Communications any concerns or needs to Regional Manager proactively and partnering after attempting to resolve issues
• Work with team to assure our Quality of Care sets the standards for dog care
• Creates staffing schedule and helps monitor daily schedules
• Maintains optimum staffing and development with all employees
• Leads by example by coaching all on contributing to a positive team-oriented culture
• Delivers written performance reviews and gives employees positive acknowledgment when due!
• Help coach the staff on our Dogtopia-isms
• Ensure all employees are properly trained in order to be productive in their role
• Take pride in maintaining a clean and safe environment to ensure our furry friends as well as our employees remain safe
• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards.
• Inventory Management of cleaning, dog and First aid supplies.
• Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Qualifications

• Must love dogs!
• Prior experience in partnership marketing, social media coordination or a general marketing-related role
• Highly organized self-starter, able to prioritize work effectively
• Highly motivated and target driven with a proven track record in sales
• High energy, emotionally intelligent, engaging and inspiring
• Excellent selling, communication, and negotiation skills
• Fluent in TikTok, Instagram, Facebook, Constant Contact and Wordpress
• Ability to build rapport with prospects and customers through active listening
• Ability to work cohesively with others in a fun, fast-paced environment
• Able to work within a structure, but to think and act flexibly when needed
• Proactive, results-focused, anticipator

Requirements & Physical Demands

• Flexible work schedule to include evenings, weekends, and holidays
• Ability to lift and carry 20 pounds
• Ability to spend up to 100% of work time standing
• Advanced computer literacy

Compensation

$70,304 Annually