Assistant General Manager

Dogtopia of Herndon; Herndon (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Dogtopia of Herndon is seeking an Assistant General Manager to assist in managing daycare operations. This role involves overseeing team performance, driving business goals, and ensuring a safe environment for pets and pet parents.

The ideal candidate has supervisory experience, excellent communication skills, and a love for dogs. Flexibility with schedule is essential, and franchise experience is a plus.

Qualifications

• Must love dogs.
• Flexibility to work a non-traditional schedule.
• Ability to function well in a high-paced environment.

Responsibilities

• Assist in overseeing all functions of the daycare location.
• Manage staffing levels and labor costs.
• Drive business to meet and exceed goals.
• Maintain a clean and safe environment for pets.

Skills

Strong supervisory and delegation skills

Excellent verbal and written communication skills

Excellent interpersonal skills

Excellent sales and customer service skills

Strong analytical and problem-solving skills

Proficient with Microsoft Office Suite

Education

High school diploma or equivalent

At least one year of supervisory experience

Job description

Assistant General Manager

Dogtopia of Herndon Herndon, Virginia, United States Executive/Management

About this position

Job Summary: The primary role of the Assistant General Manager is to assist the General Manager in overseeing the management of and all functions of their assigned daycare location in representing Red Barn Dog Holdings, LLC in their market under the Dogtopia banner. The Assistant General Manager is responsible for assisting in creating a positive work environment as well as managing all team members. The Assistant General Manager is to assist in meeting all business objectives set for the team, ensuring the highest safety standards and levels of satisfaction for all pets and their pet parents are in place.

Supervisory Responsibilities

• Assist the General Manager in driving business to meet and exceed goals given through the development and supervision of the team, including Meet and Greets, Dogs in Door, Enrollments, and add-on services.
• Assist the General Manager in hiring, onboarding, and employee management for their location, including training compliance.
• Assist the General Manager in maintaining optimum staffing levels and labor costs for their assigned location.
• Communicates any concerns or needs to General Manager proactively and partnering to resolve issues.
• Support the General Manager in building the brand via grassroots efforts with vets, shelters, and local community groups.
• Support the General Manager in creating a positive, open work environment for their team to work and the pups to visit daily.

Duties/Responsibilities

• Drives new leads and lines of business for location utilizing marketing KPIs to reach new customers.
• Oversees lead follow-up and meet and greet and lead contact via the front desk team.
• Develops front desk team to proactively build momentum with pet parents and upsell enrollments and add-ons with the pet parents and prospective customers.
• Maintains controllable expenses within budgetary constraints including forecasting, tracking, and ordering supplies, minimizing payroll, and actively looks for ways to maximize efficiency.
• Manages social media posts for store and individual media pages utilizing provided branding assets.
• Participates in promotional activities or events to promote their location.
• Creates and manages the schedule for all location employees.
• Monitors and assists as needed in the playrooms. Knows all dogs in the facility to ensure safety and appropriate daily assignments.
• Maintains a clean and safe environment utilizing cleaning protocols to ensure our facilities are the cleanest in the industry, to provide an exceptional experience for our pets and their parents.
• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
• Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
• Manages groomers and including quality control of work, safety, schedules, and client records.
• Strives for the highest level of satisfaction for our pups, pet parents, and teams.
• Performs all other duties as assigned.

Requirements

Required Skills/Abilities

• Strong supervisory and delegation skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills for internal and external customers.
• Excellent sales and customer service skills.
• Thorough understanding of principles and methods used to promote, display, and sell products and services.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Committed to the success of the team and not just as an individual.
• Flexibility to work a non-traditional schedule (must have early morning/late evening availability in addition to working certain weekend/holiday hours required)
• Proficient with Microsoft Office Suite or related software and POS systems.

Education and Experience

• High school diploma or equivalent.
• At least one year of experience managing others in a supervisory role in a professional environment.
• Franchise experience a plus

Physical Requirements

• Prolonged periods of standing, walking and moving around the playrooms.
• Must be able to lift up to 50 pounds at times.

Other Requirements

• Must love dogs.