General Manager

Dogtopia of Berkeley Heights; Berkeley Heights (NJ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free food & snacks

Free uniforms

Paid time off

Training & development

Job summary

Dogtopia of Berkeley Heights in New Jersey is seeking an energetic General Manager to lead our team. You will oversee daily operations, staffing, training, and guest service to ensure a safe, fun environment for dogs while delivering top results for the franchise.

This role offers hands-on leadership, coaching, performance reviews, and collaboration with the franchise owner. You should love dogs, be able to manage budgets, and foster a positive, high‑performing culture.

Qualifications

• Energetic, organized, business-minded leader.
• Experience in management or operations required.
• Passion for dogs and delivering high‑quality service.

Responsibilities

• Oversee daily operations and staffing.
• Coach and develop team; conduct performance reviews.
• Ensure exceptional customer service and safety for dogs.
• Manage budgets and controllable expenses.
• Collaborate with franchise owner to drive growth.

Skills

Management experience

Operations background

Customer service

Team leadership

Coaching

Staff scheduling

Budgeting

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Paid time off
• Training & development

Hiring for Dogtopia of Berkeley Heights

• 410D Springfield Ave Berkeley Heights, NJ 07922

General Manager Overview

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, businessminded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

What we offer:

• It’s always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, dynamic team culture with more than 60 locations
• Additional certification program training
• Competitive bonuses with some flexibility in scheduling
• Learn skills related to sales, customer service and teamwork

Now that we have the fun out of the way let’s get into what you can offer us.

Team Management

• Creates staffing schedule and monitors daily schedules
• Maintains optimum staffing and development with all employees
• Leads by example by coaching all on contributing to a positive team-oriented culture.
• Delivers written performance reviews and give employees positive acknowledgement when due!

Help coach the Assistant Manager on our Dogtopia-isms. The rules by which we, as Dogtopians live by are:

• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like It’s the Most Exciting Day Ever!

Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete

• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
• Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Financial and Administrative

• Manages groomers (if applicable) including quality control of work, safety, schedules and client records.
• Develops team in up-selling and using dog Evaluations to grow revenue.
• Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency.
• Communicates any concerns or needs to franchise owner proactive in partnering after attempting to resolve issues.

Customer Service and Presentation

• Maintains a neat and organized Front Desk team and area at all times. This includes holding team to professional clean dress.
• Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
• Keeps the team members engaged in their duties.
• Strive for high customer review ratings!
• ENJOY your team! GROW your team! And PLAY to your fullest potential

As the General Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY