General Manager

Drury Hotels Company, LLC; Joplin (MO); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hotel discounts

Bonuses

401(k) plan

Discounted staff rooms

Job summary

Drury Hotels is seeking a General Manager to lead hotel operations in Joplin, MO. You will guide all departments, drive guest satisfaction, and oversee staffing and budgeting. The role is based at 3601 S.

Rangeline Road, Joplin, MO 64804 and combines strategic leadership with hands-on execution. The position requires a Bachelor’s degree in hospitality or a related field, and a proven track record managing teams, budgets, and guest services.

Qualifications

• Minimum three years in a hotel supervisory role with leadership success.
• Bachelor’s degree in hospitality, business, or related field preferred.
• Strong communication, problem-solving, and guest-focused service.
• Experience with budgeting and operational planning is required.

Responsibilities

• Lead hotel operations to deliver exceptional guest experiences.
• Recruit, train, and coach hotel staff across departments.
• Develop annual operating budgets and monitor KPIs.
• Ensure compliance with brand standards and company policies.

Skills

Leadership

Guest service

Budget management

Team development

Education

Bachelor’s degree in hospitality or related field

Tools

PMS software

Budgeting software

Job description

Property Location:3601 S. Rangeline Road - Joplin, Missouri 64804You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025Incentives - Quarterly bonuses (we succeed together!) based on hotel resultsIncentives - This position is eligible for a semi-annual bonus based on hotel and company performanceAs experts in hotel operations creating memorable guest experiences, Drury Hotels Company’s General Managers support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests.WHAT YOU WILL DOExpect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Hotel Operations Leadership team, you will:Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest serviceRecruit, train, develop, and coach team members to excel in their career growthDeliver on key business metrics of quality, service, profitability, and teamAssist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations.Role model quality assurance best practices each day with the team and consistently meet or exceed all measuresApply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvementWHAT WE EXPECT OF YOUPassion to serve others and exceed our guests’ expectationsBachelor’s degree in hospitality, business, or related field preferredMinimum of three-year supervisory experience with demonstrated leadership success. Hotel experience preferredRise. Shine. Work Happy. Apply Now